Director of Business Transformation & Continuous Improvement

Job Responsibilities

1. Strategic Leadership:

• Develop and implement strategies that align with CEEUS's business objectives.
• Lead and manage the team responsible for PMO, Process Engineering, Workforce Education, and DEX.
• Foster a culture of lean thinking, continuous improvement, and innovation.

2. Team Management:

• Foster a collaborative and innovative team environment.
• Oversee the professional development and performance of team members.

3. Project Management Office (PMO):

• Oversee project management, ensuring timely and successful project delivery.
• Implement agile and waterfall project management methodologies and tools.

4. Process Engineering, Continuous Improvement, and Documentation:

• Lead process engineering to map, analyze, and optimize business processes.
• Implement and champion continuous improvement methodologies and tools to foster a culture of excellence in alignment with Lean principles.
• Ensure comprehensive documentation of processes, systems, and best practices, maintaining an organized and accessible internal documentation library.
• Drive consistency across the organization by establishing and maintaining Standard Operating Procedures (SOPs) with regular updates and revisioning.
• Initiate and support a cross-functional Process Improvement team to identify areas for improvement and develop actionable plans to implement changes.

5. Workforce Education and Enablement:

• Oversee development and implementation of educational programs to enhance employee understanding and utilization of technology and business processes.
• Lead the creation and delivery of educational materials to support continuous learning and career development.

6. Digital Employee Experience (DEX):

• Enhance user engagement, productivity, and satisfaction through effective use of digital tools and platforms.
• Lead helpdesk management to ensure timely and effective resolution of issues, providing excellent support to all employees.
• Manage the setup, maintenance, and optimization of meeting room A/V systems to ensure seamless and productive meetings.
• Ensure a positive and efficient digital onboarding and offboarding experience.

7. Collaboration and Communication:

• Work closely with other departments to understand their needs.
• Collaborate with the Director of Business Data & Applications and the Director of Business Technology to ensure unified solutions that meet business needs and prioritize end user adoption and integration across the organization

Requirements:

• Bachelors Degree in Information Technology, Computer Science, or related Technical coursework
• 10+ years’ experience in project management, process engineering, workforce education, and digital employee experience
• Team leadership and management experience
• ITIL Foundations (or certification within first 12 months of hire)
• PMP (or certification within first 12 months of hire)