The purpose of the Assessment & Referral (A&R) Manager position is to provide leadership and manage day-to-day activities relating to intake and admissions. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. The A&R Manager valuates requests for admission and is authorized to admit patients who fall with established guidelines.
KEY RESPONSIBILITIES:
Builds, directs, manages, and ensures implementation and effectiveness of hospital's assessment and referral program
Directs activities of A&R staff. Monitors staff performance and provide regular feedback on quality and quantity of work, reinforces positive work behaviors and intervenes in problems.Responsible for scheduling and staffing to ensure that A&R Department has needed coverage
Maintains TRIMS documentation and other administrative documentation associated with calls and services received
Collaborate on information infrastructure required to support efficiency and overall departmental performance. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data
Serves as the department's fiscal manager
Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions
Ensures that the care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient
Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff
Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff
Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment & Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting
Upholds the Organization's ethics and customer service standards
Performs related duties as requested
Department Management
Participate in the screening and selection of department staff
Support leadership to provide high quality orientation and ongoing education for clinical staff
Monitor work progress to ensure time and quality standards are met
Collaborate with director to address performance concerns or potential needs for staff disciplinary measures
Audit data pertinent to key performance indicators that the keeps the department growing
Assist with scheduling for A&R as well as Patient Services
Help with the investigation of any issues to prevent reoccurring incidents
Address and resolve patient, family or referring facility complaints. Work with SDPS to ensure a proactive approach to dealing with incidents
Oversee staff assignments to prevent unnecessary overtime and ensure appropriate staffing levels based on census and acuity assessments
Monitor inventory of office, medical, and patient care supplies. Request replenishment of supplies as needed
Requirements
POSITION Requirements:
Education and Licensing:
Current California state license as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Marriage Family Therapist (LMFT) required
Associate's degree required; Bachelor's degree or higher preferred
Current HWC (Handle with Care) certification (or obtained within the 30 days of hire)
Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire)
Knowledge and Experience:
Behavioral Health and/or Hospital background required with a minimum of 5 years' experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting
Familiarity with continuum of care and clinical terminology
Familiarity with common hospital admission processes (EMTALA, authorizations, holds, etc.)
Skills and Abilities:
Maintains confidentiality of patients at all times
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
Strong written and verbal communication skills
Strong interpersonal skills. Ability to work with people with a variety of background and educational levels
Ability to work independently and as part of a team
Good judgment, problem solving and decision-making skills
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
Ability to work in a fast-paced, expanding organization
Physical Requirements:
While performing the duties of this job, this position is frequently required to do the following:
Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time
Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population
Give and follow verbal and written instructions with attention to detail and accuracy
Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information
Vision: see details of objects at close range
Coordinate multiple tasks simultaneously
Reach forward, up, down, and to the side
Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day
Lift up to fifteen (15) pounds
Benefits
Medical
Vision
Dental
401(k)
3.5 Weeks Paid Time Off
$25,000 Life insurance policy is provided at no charge to the employee
Seniority level
Director
Employment type
Full-time
Job function
Management
Industries
Primary and Secondary Education and Non-profit Organizations
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