Director I Chief of Staff - Digital

Address: USA-IL-Chicago-300 South Riverside Plaza

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Chief of Staff supporting the ADUSA Digital team is responsible for providing leadership & guidance to support the effective management of the broader ADUSA Digital portfolio. Acts as the central liaison between the ADUSA Digital team and other key stakeholders. The individual in this role will ensure all business strategic initiatives are streamlined and will oversee those key initiatives from creation to execution. Advisor to the Chief Digital Officer and ADUSA Digital leadership team and ensures all lines of communication within the business are clear, organized, and effectively disseminated to all appropriate parties. Reports to the Chief Digital Officer.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Duties And Responsibilities

• Guides and ensures all pertinent business topics and objectives are documented, discussed, and shared with all appropriate leadership and stakeholders on a regular basis through regularly scheduled leadership meetings and, as necessary, deep-dive solutioning sessions.
• Organizes and prioritizes business topics to be discussed by broader leadership participants including the ADUSA Digital team, and retail brands supported by those teams.
• Partners closely with the ADUSA Digital leadership team to solution and implement strategic initiatives to ADUSA brands inclusive of budget, resource & strategic planning
• Supports the ADUSA Digital leadership team in developing strategic goals, inclusive of identifying action plans and key performance indicators that help monitor success.
• Identifies areas of improvement across the organization and makes actionable recommendations.
• Leads select projects by partnering with necessary resources across ADUSA to ensure a successful, on time, and on budget solutions that serves the needs of the customers and the enterprise.
• Provides ADUSA Digital leadership team with regular and direct visibility to overall portfolio and project financial health and guides on risk factors, assisting with mitigation plans.
• Provides change leadership support across the ADUSA Digital team and acts on behalf of leadership team to answer inquiries.
• Develop executive messaging related to the plans and progress of select digital and eCommerce offerings and help define how they come to life within the ADUSA brands.
• Partners with legal to ensure all licensing, commercial terms, and contracts comply with all requirements to implement digital and eCommerce in the brands.
• Partners with brand marketing and merchandising functions to ensure digital and eCommerce needs are being met.
• Facilitates and structures quarterly business reviews across the digital executive leadership team.
• Supports the design & preparation of extended business review (EBR) planning and presentations.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications

• Bachelor's degree in business or other related discipline.
• 15+ years of experience in progressive leadership roles in digital strategy, product management, analytics, or consulting.
• Outstanding leader with proven success in a multi-location environment with excellent communication, collaboration, and influencing skills.
• Proven ability to influence and create outcomes without direct authority.
• Excellent analytical and abstract reasoning skills. Ability to lead organizational behavioral change toward increased collaboration and accountability.
• Extensive experience and judgment to align financial and human capital resources to execute initiatives and accomplish goals.
• Strong Business Acumen:

This role will have a broad business skill set that includes:

• Ability to understand the landscape in which ADUSA competes: competition, distributors, risks and upcoming challenges.
• An understanding of how data, markets and teams support the overarching strategy.
• Connect initiatives across the organization and share relevant information that impacts the enterprise.
• Ability to identify digital systems and customer experience opportunities for improvement, develop recommendations, and clearly present both the opportunities for improvements and potential solutions to key stakeholders.
• Influencing Skills: Working in an environment that considers the customer at the “center of everything,” this role will have:
• Demonstrated ability to clearly and simply communicate complex digital solutions to persuade external and internal constituents through compelling vision and monetized benefits.
• Demonstrated ability to assimilate and rapidly build relationships and collaborate effectively.
• The ability to influence multiple stakeholders, especially senior leadership teams.
• The ability to persuade external and internal constituents through compelling vision and monetized benefits.
• Demonstrated strength of conviction when faced with resistance and perseverance.
• Proven record of thought leadership and driving organizational and business transformation aligned with enterprise strategies.
• Strong Interpersonal Skills: In a role that requires frequent cross-departmental collaboration, this role will have:
• Demonstrated emotional intelligence especially when thoughts/ideas are challenged by peers or senior leadership.
• An ability to effectively communicate across different levels of leadership of an organization, particularly communication that yields stronger working relationships and builds confidence and trust in the analytics, reporting and recommendations provided by their team.
• Demonstrated a personal acceptance of change and the ability to adapt and drive change throughout the organization.
• Strong knowledge of the Grocery business.

Deep knowledge of eCommerce business and technical practices including aspects of:

• Strategy
• Digital/Product Management
• Analytics & Data Science
• IT
• Marketing
• Merchandising
• Fulfillment
• In-depth experience with enterprise-level digital solutions and how various systems integrate to create the strongest customer experience.

Preferred Qualifications

• Master's degree preferred

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.