Director Clinical Operations

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

This role is a strategic leader responsible for directing a team of account-dedicated clinical and non-clinical staff. They will oversee a disability and leave management program dedicated to one client.

They define, develop, implement, and lead all aspects of STD, Family Medical Leave, Company Leaves, and Medical Accommodations services to the client.

Responsibilities

• Mentoring and inspiring colleagues & people leaders to exemplify our Values. Embraces Continuous Performance Management and ensures all colleagues have opportunity to learn and grow their careers.
• Monitoring leading indicators, trends, and performance outcomes, and develops strategies to achieve optimal results. Partners with Account Management and the Reporting and Analytics Team to ensure key metrics are current.
• Delivering exceptional cross-functional collaboration with key partners across the organization. Partner with Account Management, Leave Solutions CMO, and Program team to envision and implement promised results.
• Managing relationship with Client, brokers / agencies, and account management team. Collaboration with internal partners including product, sales support, and analytics.
• Serving as primary point of contact for client leadership team and holds a key role in meetings.
• Directing operational changes on clinical case management strategies for unique scenarios. This may or may not trigger the need to revise our best practice protocols for client.
• Providing close oversight of implementation of training of staff on instituting new protocols and ensures service adherence.
• Maintaining up-to-date knowledge of industry trends in integrated disability and absence management.
• Assessing and evaluating business/technology partners to integrate products on various platforms.
• Managing departmental budget and planed effectively for responsible growth.
• Executing performance management cycles. Establishing performance metrics with clear systems of measures and accountabilities that drive results.
• Ensuring that an effective system of regulatory compliance and internal controls have been maintained.

Requirements

• Possess a Bachelor’s in nursing or similar health care field.
• 5+ years of clinical health care experience.
• 7+ years operations/service delivery experience within the absence, disability, benefits administration, or related field
• 3+ years of experience in a senior clinical people leader role.
• Demonstrate ability in developing and executing strategy, and in delivering operational excellence.
• Possess a performance improvement mindset. Also, a proven ability to leverage data & analytics to drive decision making and process improvement.
• Able to motivate and inspire teams, and to maintain excellent colleague engagement.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.