Proactive scanning of the environment to ensure that HSE’s provision of Customer Service remains applicable, proportionate and in line with customer expectations, and application of customer insight and data to drive continuous improvement in the customer experience and across the internal end-to-end process.
Acting as a role model by leading, motivating, inspiring, training, developing and performance managing our Customer Services teams (up to 100 FTE) to deliver excellent performance results.
Responsible for the Divisional Support Team and the functions it delivers including support to divisional wide governance, recruitment, onboarding, contract and invoice management for contingent labour, assurance and general administration and support.
Responsible for Operational Services Licencing and Permissioning (L&P) team and the functions it delivers including administration of various HSE licence, permissioning and notification regimes, engagement with stakeholders and duty holders, support to operational divisions and inspection teams, and collection and tracking of associated fees and charges.
Support the Director to develop and sustain a high-performance culture where employees demonstrate high levels of personal accountability, commitment and are motivated to deliver results by working in an environment where they are empowered to make decisions and feel valued.
Manage and contribute to the wider objectives and deliverables of the Division ensuring that roles, key responsibilities, success factors, KPI’s and SLA’s, are clearly defined for customer service and L&P. By supporting functions to ensure that performance expectations are met and momentum is maintained to successfully deliver our customer and business improvement plans.
Champion Diversity, Inclusion and Equality as Senior Leader within HSE.
Civil Service Code
Role
The Civil Service Code sets out the standards of behaviour expected of you and other civil servants. These are based on the core values which are set out in legislation. As a civil servant, you are expected to carry out your role with dedication and a commitment to the Civil Service and its core values of:
‘integrity’ is putting the obligations of public service above your own personal interests
‘honesty’ is being truthful and open
‘objectivity’ is basing your advice and decisions on rigorous analysis of the evidence
‘impartiality’ is acting solely according to the merits of the case and serving equally well governments of different political persuasions
These core values support good government and ensure the achievement of the highest possible standards in all that the Civil Service does, which in turn helps the Civil Service to gain and retain the respect of ministers, Parliament, the public and its customers.
Seniority level
Director
Employment type
Contract
Job function
Other
Industries
Government Administration
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