We are seeking a dynamic and experienced Customer Success Director to drive our customer service and client marketing strategy and enhance our SaaS business’s growth. The ideal candidate will have a proven track record in organizing systems to analyze customer outreach data and translating those insights into actionable strategies that boost product development and net dollar retention. The ideal candidate should also have a high level of marketing acumen to act as a bridge between our customers and our company and to be able to speak to the complexities of the marketing environment.
Key Responsibilities
Lead the development and execution of customer engagement strategies in the marketing and ad tech sectors.
Drive the creation of personalized and targeted customer experiences, ensuring alignment with our SaaS products.
Organize and analyze customer interaction data, focusing on marketing and ad tech clients, to identify trends and preferences.
Translate data insights into actionable strategies, informing product enhancements that cater specifically to our niche clientele.
Provide a specific example where data analysis influenced a product enhancement, resulting in increased market share and client satisfaction.
Collaborate cross-functionally to optimize revenue streams, leveraging customer insights to identify upsell and cross-sell opportunities.
Implement retention strategies based on customer behavior analysis, ensuring long-term client relationships and maximizing customer lifetime value.
Qualifications
Bachelor’s degree in Business, Marketing, or related field; Master’s degree preferred.
Proven experience in customer success leadership and marketing, with a focus on data-driven decision-making.
Strong analytical skills and the ability to transform data insights into actionable strategies.
Exceptional communication skills, with the ability to articulate complex data-driven concepts clearly.
Preferred
Master’s degree or MBA
Google Ads / Meta certifications
3-5 years of experience leading a CS team in a marketing organization
Additional Information
Location: Remote (not required, but a plus if you're in Nashville, TN)
Competitive salary and performance-based bonuses
9 company holidays
Healthcare benefits
401k
Learning and career growth opportunities
Regular company outings - lunch and happy hours!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority level
Director
Employment type
Full-time
Job function
Product Management, Sales, and Customer Service
Industries
Advertising Services
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