Customer Service Supervisor

Job Opportunity: Customer Service Supervisor (Bilingual)

Join a dynamic and fast-paced environment as a Bilingual Customer Service Supervisor. We are seeking a high-energy professional with a passion for development to lead our customer service team. This is a full-time, contract-to-hire position, offering an opportunity to grow within our expanding company.

Responsibilities

• Leadership & Development: Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to ensure excellent customer service.
• Performance Monitoring: Monitor performance metrics such as daily purchase orders, sales order inputs, and payment verifications.
• Resource Management: Allocate resources to meet volume and performance demands.
• Team Building: Attract, select, and retain high-caliber, diverse talent to achieve business goals. Build a cohesive team and lead by example.
• Customer Interaction: Oversee all customer interactions including endorsements, changes, renewals, and cancellations. Ensure prompt responses to customer needs.
• Training & Development: Train staff in suggestive selling techniques to maximize sales opportunities and exceed customer expectations.
• Administrative Duties: Maintain customer records, project logs, and manage time clock monitoring. Ensure accurate billing and invoicing of dispatched sales orders.
• Reporting & Communication: Act as a liaison between staff and other business areas, providing regular performance reviews and feedback.
• Continuous Improvement: Conduct daily, weekly, and monthly meetings with the team to drive service quality improvements.

Requirements

• Bilingual: Proficiency in English and Spanish is a must (test to confirm after interview)
• Experience: Minimum of 3 years of experience as a Customer Service Supervisor
• Flooring experience is a must!
• Skills: Strong decision-making, coaching, supervision, and presentation skills. Ability to manage diverse customer interactions effectively.
• Education: A college degree is a plus.

Compensation

• Competitive hourly salary at 60k
• Medical coverage with 60% company match
• Retirement savings plan after 12 months
• Paid time off for vacation, sick days, and holidays

Location

Plant City, Florida - 100% onsite

Additional Information

• Work Schedule: Monday to Friday, 7:50 AM to 5:00 PM, with flexibility as needed.
• Company Commitment: We are an Equal Opportunity Employer and a Drug-Free Workplace.

If you are ready to take on a challenging and rewarding role, apply today to join our team and help drive our customer service excellence!

ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.