Customer Service Specialist

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities

• Help resolve customer concerns/issues
• Prepare printed documents
• Batches documents
• Keys data from source documents in a timely and efficient manner
• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
• Performs verification duties as required
• Keys correcting entries as indicated by verification or other warning
• May trouble shoot data problems
• May operate peripheral equipment
• May assist in development of production formats and keying procedures
• Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft and other firm applications
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Maintain all logs and reporting documentation
• Participate in cross-training
• Support various special projects from start to finish upon request and perform other duties as assigned.
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required
• Restocking office supplies, kitchens and cafes
• Responding to office emails
• Completing daily floor walks
• Helping clients with office questions
• Refilling office snacks
• Operate mailing, print or scanning equipment
• Shipping & Receiving
• Sort and deliver accountable mail
  
  

Key Skills

• Self-motivated, detail oriented, ownership/pride in work
• Ability to think on their feet, problem solver
• Partnership in providing excellent customer experience; Office or corporate environment a plus; social/corporate etiquette
• Hospitality experience
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Experience running mail posting equipment a plus
• Willingness and availability to work additional hours if assigned
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Ability to read, write and speak English
• Ability to learn various other programs and applications as necessary and/or required
• High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
• Required to work at computer for long periods
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
  
  

Minimum Qualifications

• High School Diploma or GED
• Minimum of 6 months customer service-related experience
• Proficiency in reading, writing, and speaking English
• Close vision and ability to focus are necessary for performing tasks accurately
  
  

Physical Requirements

• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
  
  

Prior Helpful Experience May Include

• Familiarity with office equipment and procedures
• Previous experience with data entry is advantageous
  
  

"The pay range for this position starts at $19.75/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.