Customer Service Representative

Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Reports to: Customer Care Team Manager

Essential Duties And Responsibilities

• Answer and schedule inbound service calls.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Promoting our Club Memberships
• Navigate our company database platform proficiently.
• Building customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.
• Assist in training new Customer Service Representatives.
• Overseeing the SVS Customer Service Team emails.
• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer’s problems.
• Knowledge of the HVAC industry and terminology is recommended but not required.
• Able to multitask, prioritize, and manage time efficiently.
• A willingness to help in all areas within the department…TEAM PLAYER.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre-employment drug screen and criminal background check.
  
  

Education And/or Experience

• High school degree or equivalent.
• Minimum of two years’ experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
• Excellent written and verbal communication skills
• Product knowledge of Tempo’s services a plus.
  
  

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to work varying shifts including days, nights, and weekends.
  
  

Benefits

• Employee ownership (ESOP) with Employer Match
• Competitive pay
• Paid vacations (3 weeks)
• Bereavement Pay
• 7 Paid holidays
• 1 Floating Holiday
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability)
• 401 (k) savings plan
• Continued education and training programs
  
  

Tempo is committed to equal employment opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable federal, state or local laws.