Customer Service Representative

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

We are hiring two Customer Service Representatives who will primarily handle inbound calls that effectively address member inquiries. The successful candidate will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Answer basic benefit questions
• speaking with the caller through the TTY service
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database comprehensibly.
• Meet personal/team qualitative and quantitative targets
  
  

Qualifications

• At least 1-year customer service experience is required
• High school diploma (associate degree preferred)
• Ability to work in a fast-paced contact center
• Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
• Must possess intermediate computer and multi-tasking skills
• Strong sense of urgency
  
  

Training/Work Schedule:

• Training: Mon - Fri 8 am - 5:00 pm
• Work Schedule: Mon - Fri 8 am - 4:30 pm and 8:15 am - 4:45 pm