Customer Service Representative
Customer Service Representative
NationsBenefits
Plantation, FL
See who NationsBenefits has hired for this role
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role
We are hiring two Customer Service Representatives who will primarily handle inbound calls that effectively address member inquiries. The successful candidate will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role
We are hiring two Customer Service Representatives who will primarily handle inbound calls that effectively address member inquiries. The successful candidate will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Answer basic benefit questions
- speaking with the caller through the TTY service
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database comprehensibly.
- Meet personal/team qualitative and quantitative targets
- At least 1-year customer service experience is required
- High school diploma (associate degree preferred)
- Ability to work in a fast-paced contact center
- Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
- Must possess intermediate computer and multi-tasking skills
- Strong sense of urgency
- Training: Mon - Fri 8 am - 5:00 pm
- Work Schedule: Mon - Fri 8 am - 4:30 pm and 8:15 am - 4:45 pm
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Government Administration
Referrals increase your chances of interviewing at NationsBenefits by 2x
See who you knowGet notified about new Customer Service Representative jobs in Plantation, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Representative
Customer Service Representative
-
Customer Service Support Manager
Customer Service Support Manager
-
Customer Service Representative Administrator - US Remote
Customer Service Representative Administrator - US Remote
-
Remote Customer Service Representative
Remote Customer Service Representative
-
Customer Service Specialist
Customer Service Specialist
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Work from Anywhere Remote - Customer Service Representative - 19+ Hourly
Work from Anywhere Remote - Customer Service Representative - 19+ Hourly
-
Customer Service Representative - After Hours (NOT OVERNIGHT) - Remote, VA
Customer Service Representative - After Hours (NOT OVERNIGHT) - Remote, VA
-
Customer Service Representative
Customer Service Representative
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub