Customer Service Representative

Customer Service Representative

Summary: Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Opportunity: 5 month Contract

Location/Schedule: Charlotte, NC - HYBRID after training

Responsibilities:

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
• Follow established payroll guidelines.
• Process and respond to emails according to standard procedures.
• Process off-cycle checks according to standard procedures.
• Perform other team-specific tasks as assigned.

Qualifications:

• Bachelor’s degree preferred
• Effective oral and written communication skills
• Payroll processing knowledge preferred
• SAP experience preferred

Category Code: JN003