Customer Service Rep (Part-Time Contract)

Join the Pulmonx team as a contract Customer Service Representative and be part of a dynamic group dedicated to improving lives across the US. This opportunity offers you an exciting opportunity to collaborate with an exceptional team. If you're seeking a role that combines meaning and purpose, this is your chance to contribute to the cause of helping people breathe better nationwide!

This is a 6 month contract position with flexibility to create a set schedule of 3-5 days/week within our normal operating office hours.

Hours: Part-time (24 hours/week)

Compensation: $24/hour

Location: On-site at our Corporate Offices 700 Chesapeake Drive, Redwood City, CA

(Note: due to the responsibilities of this role hybrid or remote work arrangements are not available)

Responsibilities

• Performs the order processing functions to ensure timeliness and efficiency.
• Verify order entry of stocking, bill-only and material orders.
• Ensure accuracy and efficiency in receipt and sales order bookings.
• Manage and obtain necessary forms and documents to set up customer account in the system.
• Generate customer accounts in applicable systems
• Provide administrative support to field sales with requests for trunk inventory, demos, and marketing literatures.
• Generate Return Goods Authorization (RGA) and Console service request authorizations.
• Instruct customers and/or field sales how to return biohazard material if applicable.
• Maintain filing system for sales order paperwork.
• Support field sales with the implementation of promotions and special pricing.
• Complete all QAD transactions using established desktop procedures.
• Acts as a liaison with other departments to resolve order, booking and shipping problems.
• Support quarterly trunk stock reconciliation.
• Support end of day review.
• Support end of day tasks to ensure all shipments from HealthLink are ships and transacted in QAD.
• Generate Fedex shipper labels.
• Evaluate inventory requests from sales reps.
  
  

Qualifications

• High school diploma required, Associates degree preferred
• 1-2 years Customer Service experience
• Microsoft Office expertise – Word, Excel
• Effective verbal and written communication and listening skills.
• Ability to work cross functionally; position interfaces with Sales, Finance, Marketing, Supply Chain and off-site Distribution Center
• Ability to multi-task while maintaining adherence to policies and procedures.
• Ability to prioritized workload and meet critical deadlines.
• High level of attention to detail and organization.
  
  

Please note that an application and resume must be completed and submitted for consideration for this opportunity.

Pulmonx Corporation is an Equal Opportunity Employer and embraces diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.