Top Talent

Customer Operations Manager

Top Talent Dallas, TX

Job Description

  • Strategically aligned with top accounts to ensure customer issues are being resolved promptly
  • Price RFPs (spot and contractual) with precision and accuracy, ensuring profitability and competitive advantage.
  • Forge strategic alliances with key carrier partners, positioning for success and amplifying our ability to deliver on our commitments.
  • Mentor and guide new team members, nurturing their talent and helping them flourish in the logistics arena.
  • Efficiently coordinate a diverse array of transportation modes for our esteemed accounts, ensuring smooth sailing from origin to destination.


MUST HAVES:

  • 3+ years of 3PL/Brokerage experience
  • 5+ years of work experience that includes strong customer service experience specifically solving problems and overcoming client challenges. Hospitality background is a plus.
  • Strong job tenure
  • TMS software experience, Microsoft Office experience
  • Associate degree in Business, Logistics, or other related field

  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Customer Service and Management
  • Industries

    Transportation, Logistics, Supply Chain and Storage

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