Step into Next Health, where innovation meets longevity. Established over 7 years ago, we have flourished into the leader source of functional medicine and wellness throughout the United States, fueled by an unstoppable mission to advance health optimization and longevity. We are not just leaders in health optimization; we are pioneers!
At Next Health, our mission is more than a statement; it is a promise to transform lives. Through groundbreaking functional medicine practices, we empower individuals to unlock their fullest potential, enhancing their vitality and well-being. With a relentless dedication to leveraging the latest advancements, we guide our clients in taking their health to the next level!
Your Impact
The Customer Experience Manager (CEM) is crucial to the success and growth of Next Health, leading sales revenue and customer service at designated locations. The CEM is responsible for meeting the location's revenue goals across IV, Tech, Wellness, and memberships.
Job Description
As the Customer Experience Manager, you will be responsible for:
Achieve monthly revenue goals for IV, Tech, Wellness, and memberships
Monitor and analyze daily location-specific revenue KPIs
Oversee initial customer visits, including tours, sales, and presentations
Follow up with patients post-consultation to manage wellness plans
Handle inquiries, manage sales processes, and secure bookings
Develop and maintain relationships with top spenders and VIP customers
Educate customers on Next Health treatments and products
Implement cross-selling and upselling strategies
Manage CRM technology for optimal customer engagement
Align with the Director of Sales on company sales initiatives
Plan and execute localized marketing campaigns
Collaborate with team members for seamless customer service
Lead strategic initiatives to address location-specific risks
Build local marketing partnerships to generate leads
Reduce membership attrition and achieve new membership targets
Ad Hoc responsibilities as requested by GM or required by operations
What to Expect
In this role, you can expect to:
Work closely with a cross-functional team to ensure a seamless customer experience
Develop and implement customer service policies and procedures
Analyze customer feedback and data to identify areas for improvement
Handle escalated customer issues and complaints
Stay up-to-date on industry trends and best practices in customer experience management
Required Work Schedule:
Must be available to work one weekend day per week
Flexible availability to make outgoing follow-up calls and manage customer inquiries as needed
What You’ll Bring
We're looking for someone who has:
Proven experience in sales and customer service management, preferably in a healthcare or wellness environment
Strong understanding of Customer Relationship Management (CRM) systems and KPI tracking
Excellent communication and interpersonal skills, capable of building and maintaining profitable relationships
Ability to drive and manage multiple sales and marketing strategies effectively
Commitment to providing high-quality customer service and enhancing the customer experience
Education | Experience: BA in Business Administration, Business Operation, Hospitality, or similar, is preferred. Minimum 1 year of management or supervisory experience in customer service or Hospitality industry preferred. Minimum 1 year in the healthcare / wellness industry preferred.
Our Culture & Perks
We are a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer:
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive and inclusive work environment
Meaningful work that makes a difference for our patients
We are an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Pay offered may vary depending on multiple individualized factors, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Health, Wellness & Fitness
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