Crisis Advocate

Job Title: Crisis Advocate

Department: Client Services

Reports To: Hotline Managers

FLSA Status: Hourly / Non-Exempt

Hours per week: 40

Salary range: $17.11 to $20.00 per hour

Job Summary

The position is responsible for performing trauma-based first responder crisis intervention with survivors of domestic violence in the field, including hospitals with the Las Vegas Metro Police Department and volunteers of the PS417 program, assessing a victim's safety and immediate needs to provide the highest level of care and support. When not in the field, the Advocate acts as backup support personnel to the Crisis Hotline Advocates by providing trauma-informed crisis intervention over the phone and chat/text line. The position involves efficiently processing legal emergency protection order documents online. In addition to in-field first responder crisis intervention, this role provides safety planning, information, and referrals to victims. The work schedule and days off will depend on department needs.

Essential Duties and Responsibilities:

• Ascertain survivor's needs and provide crisis intervention.
• Utilize all resources to offer every victim options for a safer place, safety plan, and resources.
• Keep abreast of domestic violence services and resources to deliver high-quality service.
• Log every call into the database to ensure accurate and complete data collection.
• Adhere to SafeNest's client-focused, trauma-informed policies and procedures while performing day-to-day activities to ensure successful operation within the department.
• Utilize knowledge in trauma-informed care to provide the best response to victims on site.
• Exhibit positive teamwork by collaborating with volunteers and/or staff on difficult calls.
• Provide support to, and maintain positive communications with the PS417 Volunteers.
• Act as a point of contact for a pool of volunteers on each shift.
• Provide support to the Crisis Advocate Hotline staff, answering phones when not in the field.
• Complete Emergency Protection Orders over the phone.
• Adhere to agency standards of ethics and confidentiality.
• All other duties as assigned.
  
  
  

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Skills And Qualifications

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• AA degree in human services, social work, victims' services, criminal justice or related field, and one year of social services experience. A combination of experience and education may be considered.
• Excellent written and oral communication with consideration of all audiences, including but not limited to victims in crisis, judges, and law enforcement.
• Knowledge and understanding of community resources.
• Adaptability to manage competing demands, changes in the work environment, and situations at hand.
• Ability to consistently demonstrate empathy, compassion, and care to all callers.
• Ability to deal with frequent change, delays, or unexpected events.
• Strong problem-solving abilities.
• Strategic and critical thinking skills.
• Ability to speak and enter data into databases or computer systems concurrently.
• Ability to type 25WPM required.
• Valid driver's license with a clean driving record.
• Fluency in English and Spanish is preferred.
  
  
  

This job description is not intended to be all-inclusive; the employee will be expected to perform other reasonably related job duties as assigned by the immediate supervisor or other management as required.

Physical Requirements And Work Conditions

The physical demands described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sufficiently hear communication via phone/headset to enter conversations into the database.
• Must be able to communicate verbally in English so that callers, victims, and staff can understand and communicate effectively.
• Must be able to sit and work on a computer for 8 hours per day.
• Must be able to drive to calls in the field using a personal vehicle. Mileage is reimbursed at the federal rate.
• Must have a smartphone capable of downloading and operating a dispatching app.
• Work Environment and Other Requirements:
• The office is located at SafeNest headquarters.
• All calls are in the field with Las Vegas Metro law enforcement officers in direct contact with a person who has just experienced domestic violence.
• The noise level in the work environment varies.
• Will be required to use personal vehicle to go to calls in the field with Metro. SafeNest reimburses mileage at the federal rate.
  

Equal Opportunity Employer

SafeNest is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, gender identity, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local laws.