Credit Collections Coordinator

At Theory, we create clothes that matter that empower and improve the way we live through

exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that

stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and

woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York

brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

Responsibilities:

• Perform various tasks necessary to support the Accounts Receivable Department as assigned by the Credit & Collection Manager.
• Download and save daily cash activity from the bank portal (lockbox and wire payment)
• Accurate and timely application of payments received from customers via various methods (live checks, wire lockbox, ACH, and credit cards)
• Prepare deposits through remote scanners
• Download check remittances and claim copies from customer’s portals
• Reconcile, dispute, and resolve various chargebacks on customer’s portals and via email
• Handle manual billing, issuance of manual invoices as needed
• Process reconciliation/offsets of payments/credits to invoices/chargebacks
• Proactively identify issues and communicate and coordinate with peers and leaders for resolution
• Communicate & follow up effectively with customers, external departments, and management inquiries
• Assist in the month-end process as needed
• Assist in ad-hoc projects, reports, and other departmental activities as needed.

Qualifications:

• 1-2 years experience in wholesale; fashion industry preferred and with department stores
• Accounts Receivable knowledge/experience a plus
• Experience with cash application
• Strong attention to detail and problem-solving skills
• Experience in Excel using pivots and V-lookup and Blue Cherry a plus
• Commitment to excellent customer service and a team player attitude
• Excellent written and verbal communication abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Willingness to learn within a growing company
• A college degree and some accounting experience are helpful

As an Equal Opportunity Employer, Theory LLC, does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.