Community Manager

ABOUT GENFLOW

We are a leading, all-in-one platform for creators (Influencers), who have been helping your favourite creators turn their passion into successful businesses since 2016. Our creators include Logan Paul, Iman Gadzhi, Grace Beverley, Mike Thurston, Leana Deeb and many others!

Learn about Genflow > https://genflow.com/

HOW TO APPLY

Please complete the short form below:

https://genflow.typeform.com/to/tCTTDUPl - (Paste into a new webpage to access)

THE ROLE

As a Community Manager, your role will be centred around fostering a thriving and engaging community.

Responsibilities:

• Manage Genflow’s own communities and communities for some of the largest creators in the world.
• Implementing successful onboarding, activation and ongoing success protocols for the several communities.
• Develop and implement community engagement strategies to increase member participation, contribution, and overall community satisfaction.
• Monitor and manage community interactions, addressing inquiries, comments, and concerns as quickly as possible. 
• Understanding of creating content architectures (what should be taught in communities), conversation (how to speak to members), calls (how to turn calls into content assets) 
• Collaborate with other departments to align community management strategies with company objectives and promotions. 
• Organise and host community online events, Q&A sessions, and other community-building activities.
• Enforce community guidelines and policies. 
• Analyse community engagement metrics and KPIs, producing regular reports and insights to support community growth and engagement strategies. 
• Stay informed of industry trends, emerging platforms, and community management best practices to ensure the community’s continuous improvement and growth

Ideal Skills + Experience:

• 2-3 years of experience in community management, preferably within creative industries
• You care about people, relationships and know how to build strategic alliances
• Deep passion for creativity, content, community and entrepreneurship  
• Understanding of the great online game and info product space.
• Experience with Discord or Slack server management and a deep understanding of their functionalities and best practices 
• Good at copy and content writing
• Self-starter attitude and a willingness to take on tasks proactively and work in a fast-paced, dynamic environment. 
• Ability to work flexible hours, including answering community messages outside of typical office hours 

What you get working with us:

• Free private medical care
• Never work on your birthday again!