Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Performs a variety of collection activities including making collection calls and/or creating correspondence in a fast-paced goal-oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer refunds, process and review account adjustments, and assist in resolving client discrepancies.
What You’ll Do
Responsible for collection of medium to complex/difficult accounts and situations.
Responsible for the research and resolution of escalated delinquent customers
Prepares justification packages to Management regarding the write-off or turn over to a collection agency for severely delinquent customers.
Prepare weekly and monthly updates and status reports of outstanding delinquencies.
Prepare and mail delinquent invoices to customers monthly.
What You'll Bring
High School diploma or equivalent
Typically requires 3-5 years of high-volume commercial collections experience.
Business to Business collections experience
Knowledge of billing and collections procedures.
Knowledge of accounts receivable preferred.
Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes.
Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations.
Able to organize, plan and prioritize work
Proficient in time management.
Able to thrive on working in a fast-paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment.
Strong computer skills including all applications in Microsoft Office.
Excellent verbal and written skills.
Strong attention to detail, goal oriented.
Experience with mainframe system Oracle preferred.
Salary Range: $21.65 - $28.85 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Financial Services
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