Collections Agent (Remote)
Collections Agent (Remote)
Above Lending
United States
See who Above Lending has hired for this role
An Account Resolution Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies and regulatory requirements.
You will
You will
- Review and analyze delinquent accounts to determine the best course of action for resolution.
- Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
- Negotiate repayment plans with clients in a professional and empathetic manner.
- Document all interactions and agreements with clients in the company’s system accurately and promptly.
- Monitor accounts to ensure compliance with agreed-upon payment plans.
- Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
- Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
- Provide excellent customer service and support to clients throughout the resolution process.
- Identify and escalate unresolved issues to the Operations Manager when necessary.
- Participate in team meetings and training sessions to stay informed about industry trends and updates.
- High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
- Minimum of 2 years experience in account resolution, collections, or a related role within financial services.
- Strong understanding of financial products, services, and regulations.
- Excellent verbal and written communication skills.
- Ability to negotiate and resolve conflicts effectively.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- High level of integrity and commitment to maintaining client confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Accounting/Auditing and Finance -
Industries
Financial Services
Referrals increase your chances of interviewing at Above Lending by 2x
See who you knowGet notified about new Collections Representative jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Remote Collections Specialist
Remote Collections Specialist
-
Supervisor, Collections (remote)
Supervisor, Collections (remote)
-
Collections Specialist
Collections Specialist
-
Remote Collections Specialist
Remote Collections Specialist
-
Collections Agent
Collections Agent
-
Remote Collections Specialist
Remote Collections Specialist
-
Remote Collections Specialist
Remote Collections Specialist
-
Remote Collections Specialist
Remote Collections Specialist
-
CashNetUSA Collections Representative (Remote)
CashNetUSA Collections Representative (Remote)
-
Collections Specialist
Collections Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub