Client Services Specialist

Client Services Specialist

Cambridge Innovation Institute (CII) has an exciting opportunity for someone to join our sales team as a Client Services Specialist. Our Client Services Specialists are critical in the organizing and execution of contracted client deliverables, working closely with the sales team and nearly every other department of the company to make sure that not only does CII have a great event, but our sponsors and exhibitors do, too! This is a terrific opportunity for anyone interested in beginning a career in the events industry!

The Client Services Specialist is the first person our sponsors and exhibitors go to with questions leading up to the event. As such, this role features a heavy amount of customer service and collaboration, and requires a great deal of critical thinking and innovation (it’s not just in the company name!), as problem-solving and decision making are a daily part of the job. Other ideal qualities of a CSS include comfort working in a high-volume and fast-paced environment, professionalism and business communication skills, active listening, a customer-oriented mindset, and the eagerness to ask a lot of questions.

The following are examples of our Clients Services Specialists’ responsibilities:

> Provide pre-event and on-site support to clients (sponsors and exhibitors) by:

• Effectively communicating in writing, by phone, and in person (onsite) with CII’s sponsors and exhibitors, which range from start-ups to Fortune 500 companies.
• Maintaining the Pre-Event Portal by ensuring deadlines are accurate, important information is posted for clients to access, and client content is uploaded by the deadlines.
• Coordinating the fulfillment of clients’ contracted deliverables – these are wide-ranging tasks that often involve working closely with other departments. Examples include setting up one-on-one meetings for sponsors at events, ordering branded items such as lanyards and tote bags, and coordinating the exhibit hall game card and raffle, among many others!
• Ensuring clients are made aware of new information relating to the event.
• Traveling to events as needed to assist with on-site deliverables and client support. This is one of the most gratifying and enjoyable parts of the job!

> Maintain the exhibitor floorplan and communicate with third-party exhibitor-services company on any changes to floorplan leading up to events.

> Participate in internal team meetings, audit sponsorship contracts, and maintain accuracy of event application and portion of event website.

> Manage the event signage for all sponsored activities.

> Assist with editing event brochures, ensuring all sponsor logos are appropriately positioned in event agenda and on the current sponsor page.

Why work for Cambridge Innovation Institute?

CII is the most resilient, progressive, growing, open-minded and friendly company in the conference business! Our environment is inclusive and very fast-paced, and our staff are tight-knit and tremendously dedicated. We believe employees should be recognized and rewarded for superior effort...and superior effort abounds! We actively promote training and career development at all levels of experience and responsibility. We are committed to work/life balance, offering flexible scheduling, generous paid leave, and employee wellness programs.

Other pluses:

• Excellent pay and incentives, including company profit share
• Health and dental insurance and FSA plan
• 401(k) with matching company contributions
• Company-paid life insurance and disability insurance

CII Celebrates Diversity! We welcome all qualified applicants without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

About Cambridge Innovation Institute (https://www.cambridgeinnovationinstitute.com/)

CII delivers cutting-edge information through conferences, publications and training to forward-thinking leaders, innovators, and senior executives from life science, technology, and energy industries. We focus on high-technology fields where research and development are essential for the advancement of innovation. Please visit our website for more detail.

We look forward to hearing from you!