Client Services Analyst

We are seeking a professional Client Services Account Analyst to join a growing team in Greenville, SC. This is a full time, permanent position with benefits. The ideal candidate will have a background in business analyst work or prior client management experience.

Job Description:

• Serve as the point of contact for internal and external clients including email and telephone communication related to contingency client operations
• Serve as a liaison between client services and operations
• Communicate and update Client Services leadership and team members
• Consistently manage follow-up
• Facilitate and deliver successful completion of assigned projects
• Assist with audit responses, oversee client system conversions, handle performance building, manage procedure documentation and placement ticket handling
• Analyze existing processes and procedures, and provide feedback to management
• Assist management with implementing new and innovative ways to perform the functions
• Create, build, and maintain key relationships with clients

Qualifications:

• High School diploma is required
• Bachelor’s Degree preferred but not required
• Experience in business analyst type work or prior client management experience
• Expereince in Microsoft Office (Excel, Outlook, Word, and Access)

Hours:

• Monday to Friday (Standard Business Hours of Operation)
• Onsite for training then a Hybrid schedule after training.

Compensation & Benefits:

• $45,000 to $50,000
• Permanent/Direct Hire
• Medical benefits
• Hybrid schedule after training