Claims Representative

Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products, and services. APPLY TODAY ****

Responsibilities:

• Serves as the initial point of contact for clients.
• Responds to requests for investment, fund, and account information.
• Resolves general account issues.
• Follows standardized processes to complete monetary and administrative transactions.
• Documents and reports client feedback for process improvement efforts.
• Uses a consultative approach to position products and services to clients.
• Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.
• Participates in special projects and performs other duties as assigned.

Shift Hours:

Hours during training - 8:30 am-5:00 pm local time Monday through Friday

After training - Work hours: 9:30 am-6 pm local time (shift will be assigned based on business need)

This job is for you if you:

• Have strong communication and relationship management skills.
• Like to work hard in a professional environment that stresses respect and teamwork.
• Excel in explaining complex information in ways that are easy to understand.
• Want to be part of a small team that’s motivated by helping others and serving the best interests of our investors.
• Demonstrate self-motivation and an overall drive to succeed.