Claims Adjuster (SCA) HHG/Military Move

Title

Claims Adjuster (SCA) HHG/Military Move

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

This is an SCA position.

Position Summary

HomeSafe Alliance is seeking experienced Claims Adjustors with experience in HHG/Military Move to process and settle claims according to DOD regulations and/or account requirements within the required company timeframe. Adjust claims and make payments and chargeback assessments for cargo, property damage, inconvenience claims, and MCO Demand settlement according to company policies. The claims adjuster responds to internal and external customer disputes and inquiries according to company policies. Must be exceptionally customer service oriented, have effective listening, verbal, and written communication skills, and possess a friendly, helpful demeanor.

Required Education, Knowledge & Skills

• High school diploma, some college-related courses or Associates Degree desired
• Previous claims adjusting experience preferred in personal property or cargo claims
• Must be a U.S. citizen due to contractual requirements.
• Excellent oral and written communication skills
• Proficient computer skills - MS Office: Outlook, Word, Excel, PowerPoint)
• Detail-oriented with superior organizational and time management skills
• Positive interpersonal and problem-resolution skills
  
  

Job Functions

• Analyze, process, and settle incoming DOD claims in accordance with company policies and within assigned time limits (and per DOD regulations if applicable), assuring that an average claims settlement quota per week is met. This includes cargo, property, and inconvenience claims as assigned.
• Assess claims liability and chargebacks in accordance with contracts and policies, including providing advance notice of chargeback to agents.
• Respond to internal and external customer disputes and inquiries, assuring timely response per company policy whether the dispute is in writing or by phone.
• Utilize the internet as a source for dollar amount comparisons
• Pay routine repair invoices
• Answer and direct incoming calls
• Provide excellent customer service using sound judgment and decision making
• Strong time management and organization skills with the ability to prioritize and complete assignments on schedule
• Professional, friendly customer-centered demeanor
• Ensure claims files are properly documented and claims coding is accurate
• Typing, filing, scanning, copying, and general office clerical duties
• Ability to interpret procedures and ensure understanding of compliance
• Performs other job-related duties as needed
  
  

Inclusion And Diversity At HomeSafe Alliance

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits

• Medical, Dental and Vision Insurance.
• Paid time off (PTO) Three weeks of PTO for newly hired employees
• 401(k)
• Health and Wellness Programs
• Disability, Life and AD&D insurance
• Employee Support program
• Family Support: Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Travel Accident & Medical
• TRICARE Supplement Plan
• Voluntary Benefit Plans
• And more!
  
  

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.