Chief Transformation Officer

As the Chief Transformation Officer, you will serve as a strategic business partner and trusted advisor to the CEO, Executive Committee Team and Board of Directors. You will work closely with the leadership team in realizing its near-term strategic priorities and long-term strategic goals, while operating as a steward of the culture and fostering an environment of collaboration and enterprise thinking.

As the Chief Transformation Officer, you will lead all aspects of our global transformation, working closely with senior leaders across the business to understand and identify areas of opportunity, develop the overall transformation strategy and roadmap, and drive successful implementation. You will deliver expert-level consulting across key strategic areas, including operational efficiency and growth initiatives, global technology/systems/platform implementations, product strategy, and operating model design. You will manage the overall Transformation implementation with a defined dashboard and developed KPI’s clearly measuring progress and operational improvements.

This individual will be charged with delivering an agile Transformational agenda that keeps pace with the growth of the business and champions better ways to improve CLIENT’s operations and business performance. Overall, as the top transformation strategist for the organization, you will be responsible for upgrading the technology platform to deliver seamless, scalable, world-class technology/information system with real time data enabling enhanced business decision making. This individual will galvanize the team, create and build a unified high-performance culture and be a change champion for a successful transformational journey.

This leader will be a broadly experienced Business Operations leader, who has a track record for successfully transforming and elevating global businesses in a fast-paced, dynamic environment where everyone rolls up their sleeves. The ideal candidate will be a strategic leader who is execution oriented. She/he will be a business-oriented leader who can serve as a true partner to the CEO and EC, with perspectives and strong global knowledge of manufacturing/supply chain and distribution businesses. This authentic leader should be energized by the mission, as well as motivated to be part of an organization that is forward-thinking and progressive, while also being sensitive to the traditional aspects of the company that need to evolve.

This role is ideal for someone who enjoys toggling between strategic and tactics; is as comfortable in the Board room as they are drawing from deep function experience to develop and execute d-t-d programs and is willing to step in to voids without hesitation. We’re looking for someone who is:

• Visionary and Realistic
• Strategic and Execution-Oriented
• Scrappy and Sophisticated
• Courageous and Comported
• Gravitas and Humility

THE POSITION

Key Responsibilities

• Strategic Roadmap: Consult with EC, the Board of Directors and senior leaders across Client to develop and manage the company’s overall transformation strategy and roadmap, spanning global people, processes, and technology programs
• Technology Transformation: Partner with third party consulting firm (Kearney) to deliver best in class unified technology solution (QAD global ERP upgrade) across the global organization
• Business Process Transformation: Identify and streamline/simplify operational processes, workflows and systems to enhance efficiency and effectiveness
• Productivity Optimization: Identify and analyze cost-saving and productivity opportunities, perform data analysis to determine ROI and lead initiatives to realize improvements
• Performance Metric Tracking: Establish key performance indicators and measurement systems to track progress and efficacy of projects and continued operations
• Organizational Design Alignment: Simplify and optimize organizational structure with business strategy to deliver efficiently and cost effectively across global functions
• Culture: Drive culture and purpose of the organization, ensuring an engaged and motivated team members
• Business Insights/Analytics: Design and implement real time reporting and dashboards to provide insights and analytics for leaders to make timely critical decisions and identify areas of opportunity. Build enhanced processes that deliver improved forecast accuracy.
• Program Leadership: Collaborate with executive teams and operational leaders to develop, resource and execute operational improvement projects. Implement effective change management to ensure any progress and impact is measured and sustainable
• Financial Metrics: Work with Finance to manage and track the overall transformation budget for all included programs and workstreams, collaborating on business case development for transformation initiatives as needed to secure investment and resources.
• Governance: Create and manage governance models; manage communication and reporting, providing transparency and updates to the executive steering group, broader Executive Leadership Team (EC) and Board of Directors
• Communication Alignment: Lead monthly steering group sessions and cross-workstream forums to drive decision-making and alignment within and across the global functions. Proactively identify cross-program and initiative dependencies and intersections that may impact prioritization, sequencing and execution.
• Risk Management: Identify and monitor risks and issues and remove impediments by anticipating needs and engaging with the right stakeholders to find swift solutions

THE PERSON: Knowledge Base and Experience

• Education and Experience: A BS in Business, Finance, Operations, Supply Chain or equivalent, and a minimum of 15 years of progressive experience having served as a COO/VP Operations leader at scale in a highly complex, global company with construction/industrial services, energy management, fleet operations and service.
• Business Orientation: Possesses distinct business and financial acumen, with experience leading change and delivering successful transformations with measurable results . Collaborates with the executive team and serves as a thought partner and advisor to peers, aligning strategic business initiatives with the enterprise-wide strategy.
• Change Leadership: A track record of operating in business environments requiring significant evolution/transformation, specifically in the areas of process standardization and operational improvement, as well as global ERP implementations. Possesses a continuous improvement mindset.
• Board and Governance: A track record of understanding the complexity of and working successfully with a public company Board of Directors and its Compensation Committee. Executive presence and experience to quickly gain credibility with the EC and the Board
• Professional and Cultural Characteristics
• A strategic transformational business leader that the CEO and EC can turn to and consult on broader business issues and operational excellence matters. Supports the CEO in decision-making and communication strategy and vision throughout the organization.
• Demonstrated ability to bring together disparate businesses under a cohesive cultural dynamic aligned to enterprise business strategy.
• An exceptional communicator who fosters dialogue and openness across the organization. Unites functions, teams and individuals around common goals.
• Collaborative; operates with an enterprise-wide mindset, utilizes the expertise of others and builds consensus for decision-making as a team.
• Thinks strategically and creatively and acts proactively; considers long-term implications and makes decisions to support the future of the company.
• Talent-centric; naturally attracts and develops talent to create a team and for succession.
• An energetic, self-driven leader who brings innovation and new ideas to the organization.
• Possesses the learning agility required to succeed in a rapidly changing environment; comfortable with ambiguity and fast-pace
• Able to toggle between strategic and hands-on execution-orientation and do so seamlessly
• Highly experienced in financial metrics, operational excellence and driving performance with KPI’s and clear dashboards
• Nimble, flexible and decisive; willing to take calculated risks and pivot.
• Unquestionable integrity and excellent judgment
• Excellent communications, organization and computer skills