Chief Operating Officer (Home Service )

Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

We are seeking a Chief Operating Officer (COO) who brings strong implementation, operational, and profit/loss management experience from which to draw while leading our company operations to accelerated growth, heightened profitability, and substantiated revenues. The COO is responsible for the efficiency of the business, which includes maintaining control of the business operations and establishing and following a set of policies and processes.

This experienced leader is distinguished as a positive, collaborative, high-impact executive with a strong work ethic and business acumen. The COO role is a high-visibility position, requiring strong communication skills and the responsibility of being called upon to positively represent the brand in the community and in the media. The COO exhibits strength delivering increased value to, and maintaining positive relationships with executive team, supporting team and company operations.

This person will become the face of our brand to existing and potential business partners. Our new leader is authentic and passionate about improving the world for our brands and their clients by delivering top-tier systems in existing company operations.

By setting comprehensive goals for performance and growth, the Chief Operating Officer leads employees and encourages maximum performance and dedication. The COO must maintain the highest level of integrity and lead by example in all areas.

The primary objectives are to (1) drive organic growth and improve the unit economics of existing company operations and (2) support additional additions to company operations.

Responsibilities

• Drive company operations’ financial and operational success; establish people, processes, and technologies that help the businesses succeed into the future.
• Overall P&L responsibility including year-over-year growth to targets. Develop and implement annual financial strategies.
• Create and execute annual operating plans. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Collaborate with the executive team in setting and driving organizational vision, operational strategy, and hiring needs.
• Partner with Marketing leaders, call centers and human resources to develop and execute a strategy to strongly distinguish the brands.
• Provide consultative communication and assistance to brands, directly and through dedicated support teams, in driving revenue growth, conducting business analysis, business development, ensuring quality operations and brand promotion/representation.
• Adhere to company, federal, state, and local business requirements, enforcing compliance and act when necessary
• Evaluate market opportunities and establish partnerships, alliances, joint ventures and other strategic relationships to accelerate growth of the brand and company financial results.
• Evaluate KPIs and leverage accordingly.
• Build partner and vendor relationships ensuring the capital investment, contracts and expenses related to the brand achieves targets relative to growth and profitability.
• Maintain and build trusted relationships with key customers, clients and stakeholders
• Drive development of new units.
• Drive increased client satisfaction.
• COO will look for ways to implement best practices and take advantage of synergistic opportunities in support of the Authority Brands platform.
  
  

Qualifications

• Bachelor’s Degree or related experience
• MBA, post-graduate work or comparable industry experience and results preferred
• 5 years of home service branch business.
• Vice President or higher responsibility over multiple functional areas at one time
• Demonstrable impact on revenue growth, system growth and efficiencies and sustained profitability
• Experience running multiple business units and measuring using data analysis and performance/operation metrics
• Demonstrated success of strong operational background, including strategic planning and business development
• Experience in implementing an operating methodology that delivers and supports our brand owners with consistent results
• Demonstrated success captivating, coaching, and developing strong leadership teams in a high growth, fast-paced and respectful culture
• Aptitude in sound decision-making and problem-solving in pressure situations
• Strong communication skills, including ability to motivate team and articulate vision of the brand.
• Willingness to travel 25-30%
  
  

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.

Authority Brands Inc. is an Equal Opportunity Employer

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