Chief Operating Officer
Keen to join one of the fastest growing consumer tech companies while we’re still scaling? Want to work for an organisation that values sustainability like you? Passionate about the opportunity to play a vital role in the creation of a fully fledged, scalable and global marketplace where you get to see the impact of your work every day? 🚀
We are looking for a hands-on COO who can overview Reebelo's operations, including marketplace seller operations, customer interactions and logistics. You will be part of our Global Management team and contribute directly to Reebelo's success.
Create The Circular Economy With Us
At Reebelo.com, we empower customers to buy their favourite tech devices & lifestyle products in a more sustainable way. Our mission is to refresh the way we all consume, delivered through a platform built on sustainable values and quality-assured products. We are looking for motivated team members like yourself with an innovative mindset. In 3 years we launched 8 countries, raised $50M from top investors and scaled to 9-digit gross sales. Change the world, and supercharge your career with Reebelo!
About the role:
- Oversee, lead and expand our Global Operations (including vendor quality management, customer service, fraud prevention & process improvements)
- Monitor & collaborate with our marketplace sellers to improve NPS, reduce return rates and optimize shipping experience
- Ensure that our customers understand end to end when to receive their product, replacement or refund
- Lead & grow your own team, and leverage on our global customer service team based in Malaysia
- Strong involvement in fraud prevention and processes
- Improve customer repair processes through offline repair partnerships
- Assess, onboard and manage a network of last mile partners in alignment with the strategy to become the primary last mile partner for all of our vendors
- Implement value adding services for our vendors & potential revenue channels for Reebelo
- Conduct quarterly business reviews of operations performance with Vendors and Last Mile providers
- Continuously develop and implement analysis to monitor and manage operations
We’d love to have a chat with you if you have:
- 5+ years experience in eCommerce Marketplace operations or equivalent roles in the US
- Ambitious candidate with start-up mindset
- Based in the United States, business fluent in English
- Bachelor's degree in business or equivalent education
- Previous e-commerce, marketplace or startup experience
- A solid team-player who can grow & motivate a team
- Experience with Zendesk or similar ticketing systems
- A strong focus on Customer Satisfaction
How we take care of you:
- Competitive salary & stock options
- Health, dental and optical insurance
- Hybrid work environment
- Ownership of your own projects
- Birthday leave
- Team events & a great culture!
We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!
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Seniority level
Executive -
Employment type
Full-time -
Job function
Distribution, Customer Service, and Supply Chain -
Industries
Technology, Information and Internet, Computers and Electronics Manufacturing, and Retail
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See who you knowFeatured Benefits
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Medical insurance -
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401(k) -
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Paid paternity leave -
Commuter benefits
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