Catering & Events Manager

Summary Of The Position

The Ritual Coffee Catering Manager is the organized, flexible, and enthusiastic person that ensures our catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department – to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.

Ritual’s Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine - event spaces, conferences, vineyards, offices, and backyards.

The Catering Manager will work independently at assigned events to manage operations, work as a barista, and act as the primary point-person for clients and employees on-site. They will maintain our great reputation and grow demand for catering by delivering excellent customer service and high-quality products at all events.

As our Catering Manager you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the big picture growth and success of our catering department, your co-workers across departments, and the company as a whole. Your role is to be willing to and actively jumping in and developing solutions where needed.

People who are not flexible, not ready to lead by example, or not open to feedback - need not apply. You are meant for this role if you are a collaborative problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who is inspired by creating unique experiences, has a talent for operations, coffee, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Primary Responsibilities

Collaborate with the Retail Operations Manager to support and grow Ritual’s Catering program

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed
• Collaborate with appropriate departments and outside vendors to ensure that Ritual catering has what it needs, including coffee, paper goods, and milk and that we are keeping track of costs
• Collaborate with Cafe Managers on scheduling, making efforts to maintain the staffing levels of the cafes while also staffing for events
  
  

Plan, execute, and manage catering events and event staff

• Planning events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
• Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
• Ensure that tools, equipment and inventory are organized and event-ready
• Manage load-in, set-up, operation of Ritual’s catering equipment, and break down during events
• Uphold and enforce Ritual’s coffee and beverage quality standards at events
  
  

Help maintain a clean, organized space at the Ritual warehouse

• Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional
• Maintain friendly relationships with all vendors, placing and receiving orders for all Catering department needs
• Keep catering supplies organized and inventoried while in storage
• Work on and learn to manage projects that further support the Catering Department
• Work with wholesale, training, and tech departments to ensure the ongoing organization of the Ritual warehouse
• Manage all ordering invoices
  
  

Be a contributing member of and provide secondary support for Ritual Retail department

• When able to be flexible, assist Retail by working shifts at various San Francisco cafes
• Support retail by assisting with signature beverage preparation
• Act as a stakeholder on some Retail Projects
  
  

Qualifications

• Minimum 2 years experience in a cafe, foodservice, or similar leadership role
• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
• Excellent communication and teaching skills
• Love of coffee!
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology
• Availability: flexible to accommodate for the nature of events, on-call for emergencies, ability to be on site at events
• Must be authorized to work in the United States (Required)
• Clean driving record
• Valid DL
  
  

Physical Requirements

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Stand and move throughout the cafe/ office.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Be able to adeptly use restaurant equipment;
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Perform basic math and fractions to complete recipes;
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors, and employees of the organization.
• Understand and respond to staff and customer requests in a loud environment
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Occasional Travel may be required.
• Ability to drive
  
  

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. The starting hourly rate for this position is $29/hour.

CLASSIFICATION & SUPERVISION

• This is a regular, full-time, hourly, non exempt position
• The Administrative Manager will provide general supervision to the Catering Manager
  
  

TO APPLY

Please upload your resume and a cover letter explaining why you’d be a great Catering & Events Manager through our hiring portal at https://ritualcoffee.easyapply.co/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.