Care Navigator

About the Company Change the future of dementia care with Tembo Health. We're making it effortless to manage dementia and senior health by deploying evidence-based clinical pathways and embedding technology built for seniors. Most PCPs may be uncomfortable diagnosing and managing dementia, leaving families feeling confused and unsupported. Making matters worse, dementia families can see medical costs, hospitalizations, and ER visits increase exponentially over time. With our innovative dementia care management solution, we empower patients, caregivers, primary care physicians, and health plans to navigate the complexities and burden of dementia care. Together, let's create a brighter and easier future for senior care. We're venture backed, with funding from big tech investors like Bloomberg Beta, B Capital, Resolute, AARP and led by a cadre of entrepreneurs who have built and scaled unicorn tech companies (e.g., Flatiron, Oscar, Imagen). Our team includes startup veterans, physicians, and more. We're here to make a big, meaningful impact on healthcare and have fun while we're at it. We're looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk! Our Values and Culture At Tembo, we're on a big mission: improve health outcomes for seniors. To make this mission a reality, we value several things in how we work: Families First. We're here to make the lives of families better and every activity has this in mind. Great Ideas. It doesn't matter whose idea it is, if it's a great idea, let's do it! Get Stuff Done. Ideas are nothing without implementation. So go ahead and try things, break stuff, learn and improve. In line with our values, we look for people who are Person-centered. You are able to identify and work towards what each person wants and needs. You see satisfaction as tantamount to success. Solution Oriented. You're constantly learning and applying your knowledge to find innovative solutions. You love sharing your ideas and workshopping ideas to get to great answers. You're excited by the prospect of iterating on products and processes to make them better over time. Efficient & Effective. You know what it takes to accomplish your goal and aren't afraid to put in the work. More importantly, you know how to ruthlessly prioritize and focus on the important activities. Our team features a wide breadth of experience in various industries and functions. This means we're bringing different ideas to the table that yield lively discussions and creative solutions that couldn't happen with industry experts alone. About The Role Responsibilities Acts as primary point of contact for caregivers, families, and seniors with dementia. Actively supports caregivers, families, and seniors with dementia to enhance quality of life and ensure safety in the home. Provides education and support around dementia, symptoms, caregiving, and what to expect utilizing our playbooks and resource center. Screens for unmet care needs including clinical or medication issues, behavioral issues, safety risks, and psychosocial well-being of both caregiver and patient. Reviews needs, identifies goals, and develops personalized care plans with support from the clinical team. Researches, identifies and finds connections to local community resources. Reconciles medications and assists with medication management strategies. Assists in coordination of medical care by assisting with referrals as well as gathering and compiling up to date medical records. Consults with and triages complex issues with our multidisciplinary team that includes licensed clinical team members (e.g., nurse, social worker, physician, pharmacist). Assist in developing and maintaining content for informational resources, ensuring accuracy and relevance. Provide documentation and support general administrative tasks, including managing records, handling correspondence, and adapting to new tasks as they arise. Demonstrate flexibility and willingness to tackle diverse tasks as needed in a dynamic startup environment, contributing to the team effort across various areas of operation. Salary $40,000 to $60,000 About You Requirements: You'll be a fit for this role if you possess the following: College degree preferably in social work or psychology Comfortable with technology and performing this role virtually Fluent in English and Spanish with excellent communications skills Able to work in multidisciplinary team environment Experience building rapport and collaborative relationships with patients and families, Able to effectively manage difficult patient interactions with empathy and professionalism, even in challenging or emotionally charged situations. Bonus qualifications: Master of Social Work (MSW) Experience in health care, ideally with dementia Located in the New York City or Boston area