Care Navigator

Hello 👋 I’m Suzanne, Chief Operating Officer at Miga.

I’m excited to open this position because it is a critical role in our journey to build the future of heart health. As a Care Navigator, you will take full ownership of the patient experience after onboarding, ensuring every detail is managed while supporting our care team. You will drive the best quality care for patients and ensure they feel continuously supported by one unified team. Your day-to-day will combine coordinating patient care, problem-solving needs or issues, supporting our clinical team, and ensuring patients are prepared for their upcoming appointment with that clinical team.

Who is Miga?

• Miga is a virtual heart health clinic.
• We prevent and manage obesity, hypertension, hyperlipidemia, and diabetes, using medications and intensive lifestyle interventions.
• Our clinical care is delivered over video visits and async chat by physicians, Advanced Practice Providers (APPs), registered dietitians, and health coaches.
• Care is augmented by a character-driven, gamified app, connected devices, and our own tech platform/EHR that enables scalable, efficient, and high-quality clinical services.
• Read more about our progress and vision in this Substack post from our founders.
  
  

What’s the bottom line?

• Early-stage digital health company, have raised a $12 million seed round.
• Founders believe Care Navigation is instrumental to the company's success.
• Must be ready to jump in as a scrappy contributor, with the ability to quickly build rapport with patients.
• Remote work and can be located anywhere in the United States.
• Salary range = $45,000-55,000 and includes equity.
• Jarrad and Dre (Co-Founders) are seasoned operators who’ve built and grown companies before.
  
  

What will I do?

• Owns the patient experience, both anticipating needs and driving solutions for patients and care team members. This looks like:
• Support our clinical team to be prepared for patient visits through activities like chart preparations and inbox management
• Facilitate important care processes like ordering blood labs and ordering remote monitoring devices.
• Supporting patients in their care journey with Miga by helping them schedule visits, get prescriptions filled, find labs, and answer questions.
• Providing a bar-raising patient experience
  

What is Miga looking for?

We are searching for candidates with:

• A desire to make the world a better place by preventing unnecessary heart attacks and strokes.
• A proactive, team-oriented, and results-driven mentality to join our elite team in a role central to our vision of advancing heart health.
• Either:
• 1-3 years of experience in a clinical setting / support role within a consumer healthcare environment, or
• 3 years of experience in customer service and a desire to move into a clinical support setting.
• The ideal candidate will:
• Be highly proficient with technology and eager to learn and adapt to various new platforms;
• Exhibit initiative and problem-solving skills with a strong sense of ownership in their work;
• Thrive in a team setting, adaptable to the dynamic environment of a rapidly growing and evolving organization supported by a collaborative culture.
• Nice to have but not required:
• Experience in the hospitality industry, such as in restaurants or hotels.
• Previous patient interaction experience.
• Background in nutrition, exercise science, or behavioral health.
• Availability to work evening hours.
  

What does the interview process look like?

At Miga, our team and interview process are designed to help you show your best self.

• A phone call with Zach Shepherd in our People Operations team.
• A 45-minute interview with Lanty O’Connor on our Clinical Operations team -- also manager for this role, to discuss your work history.
• Two 30-minute focused interviews with:
• Our Care Navigators Cole Warner & Nicky De La Torre
• Our Chief Operating Officer, Suzanne Adatto
• Lanty O'Connor
• Our Chief Executive Officer, Dr. Jarrad Aguirre.
• Reference checks with former managers and colleagues.
  
  

What other benefits are available?

• 100% of health, dental, and vision premiums (+75% for all dependents)
• In-person team meetups for much needed face-to-face hangs
• A powerful Macbook Pro to do your best work.
• Reimbursement for at-home remote work setup
• 401(k) and FSA plans
  
  

Compensation Range: $45K - $55K