Care Coordination Navigator

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together.

Umpqua Health strongly encourages applications from candidates of color as well as veterans, aiming to foster a work environment that is linguistically and culturally diverse and inclusive. Please note that at this time, Umpqua Health does not offer visa sponsorship.

We are seeking a dedicated Care Coordination Navigator to join our healthcare team. This role plays a critical part in guiding patients through the complexities of the healthcare system, ensuring seamless transitions between care settings, and promoting comprehensive, patient-centered care. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a deep commitment to improving patient outcomes through effective care coordination.

Your Impact

• Serve as a primary point of contact for patients, caregivers, and healthcare providers to facilitate smooth transitions of care
• Conduct initial assessments to identify patient needs, goals, and barriers to care
• Develop personalized care plans in collaboration with multidisciplinary healthcare teams and patients
• Coordinate appointments, referrals, and diagnostic tests to ensure timely access to healthcare services
• Advocate for patients to ensure they receive necessary treatments, medications, and supportive services
• Educate patients and caregivers about their health conditions, treatment plans, and self-management strategies
• Monitor patient progress and outcomes, adjusting care plans as needed to optimize health outcomes
• Document all patient interactions, care plans, and interventions accurately in electronic health records (EHR) systems
• Collaborate with insurance providers and community resources to address social determinants of health and facilitate access to supportive services
• Participate in care conferences and meetings to discuss patient progress, goals, and discharge planning
• Perform other duties as assigned by management needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
  
  
  

Your Credentials

• Bachelor’s degree in nursing, Social Work, Healthcare Administration, or related field; master’s degree preferred
• Proven experience in care coordination, case management, or healthcare navigation roles
• Knowledge of healthcare systems, medical terminology, and patient care processes
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse stakeholders
• Excellent organizational skills and attention to detail
• Ability to work both independently and collaboratively within a multidisciplinary team
• Proficiency in using electronic health records (EHR) and other healthcare software applications
• Understanding of healthcare regulations, policies, and confidentiality guidelines
  
  
  

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.