Handle phone calls with guests in an attentive, friendly, courteous and service-oriented manner.
Fully comprehend and be able to operate all relevant aspects of the reservation system.
Must be able to maintain confidentiality of information.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to show initiative, including anticipating guest or operational needs.
Maintain a warm and friendly demeanor at all times.
Must be able to multitask
Maintain a clean work area.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maintain regular attendance in compliance with Victory Casino Cruises Handbook. Scheduling will vary according to business needs.
Must be available to work weekends as needed.
Must be flexible with working holidays.
Be aware of all rates, packages and special promotions.
Look for opportunities to upsell.
Be aware of Blackout dates.
Obtain all necessary information when taking reservations.
Follow up on customer calls when required.
Calls must be handled in a timely manner, including time spent on a call.
Perform other duties as requested by management.
Education & Experience:
Computer experience required.
Customer Services experience required.
Experience in Casino Industry preferred.
Physical Requirements:
Speaking, hearing, reading, and writing clearly.
Must be able to type at least 35 words per minute.
Some holiday shifts are required.
No visible Tattoos (includes hands, arms, face, neck).
Light Work, exerting up to 15 pounds of force occasionally.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Entertainment Providers
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