Business Operations Associate

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The BizOps team is focused on solving some of Plaid's most pressing business issues. We are a small team of individuals with complementary skill sets. This role will partner with Plaid’s Network Enablement and Access team, a cross-functional group focused on engaging with financial institutions (from Fintechs to enterprise banks) to build the foundation that powers Plaid’s product and the broader fintech ecosystem. From Open Finance strategy to improving Plaid’s core product quality, you will have the opportunity to impact almost every aspect of Plaid’s business.

In this role, you will work collaboratively across Product, Go-To-Market, Partnerships and Ops teams on a variety of strategic initiatives with a direct and quantifiable impact on our customers, partners, and P&L. You will perform critical data analysis to help inform our strategy and operations, and work directly with our stakeholders at financial institutions and fintechs. The role requires someone who is highly analytical and strategic, approaches problems in a structured manner, and is comfortable with ambiguity.

Responsibilities

• Driving cross-functional initiatives that increase alignment and create synergies across Plaid
• Working directly with financial institutions and fintechs to shape the future of open banking and the broader fintech ecosystem
• Building out processes and success measures to operationalize Plaid’s strategy
• Leveraging data & analytics to identify opportunities to improve our operations and empowering cross-functional stakeholders to make data driven decisions
• Partnering with other teams and functions to improve efficiency, productivity, and performance
  
  

Qualifications

• A passion for financial services innovation
• 2-3 years of experience in investment banking or management consulting
• Ability to distill complex issues into structured frameworks and action plans
• Ability to thrive in an ambiguous environment with a high degree of autonomy
• Ability to build productive and positive relationships across the organization at all levels
• Ability to leverage data to solve challenging problems and inform key decisions
• Strong knowledge of SQL preferred
  
  

$123,120 - $168,140 a year

Target base salary for this role is between $123,120 and $168,140 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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