Banquet Manager

Description

Position Summary

The role of the Banquet Manager is to achieve hotel and banquet revenue, profit and guest satisfaction goals by overseeing banquet operations. Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to banquet associates to ensure a successful and effective operation, ending with a positive guest experience. Ensure that LQA and Hotel standards are maintained regarding banquet operations and guest service. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Manage, oversee and monitor banquet operations:
• Coordinate banquet captains, supervisors and servers for superior coverage of each and every event.
• Attend and participate in daily BEO meetings.
• Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed.
• Conduct function review with guest prior to event; adjust specifications as necessary and follow up to insure all details are correct.
• Synchronize timing of banquet activities by verifying details with kitchen management and staff.
• Manage food and beverage service provided during banquets and meetings; ensure the quality of food and beverage products served.
• Complete purchase orders for specific banquet items and maintain inventory of banquet equipment and supplies. Help coordinate regular inventories.
• Monitor meeting room usage and suggest changes when appropriate to minimize overhead and maximize revenues.
• Inspect meeting space on an on-going basis and take appropriate steps to ensure facilities are of the highest cleanliness and in good repair at all times.
• Ensure satisfaction of banquet guests by supervising and coordinating banquet associates:
• Review, adjust and approve associate schedules in accordance with staffing requirements of each function; communicate details of functions to associates.
• Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.
• Ensure banquet space is set up in accordance with guest specifications by supervising set-up staff and inspecting room comfort, lighting and temperature prior to event.
• Communicate performance expectations and provide associates with on-going feedback.
• Lead monthly departmental staff meetings.
• Develop and implement strategies and practices which support associate engagement:
• Manage the recruitment process, ensuring selection of qualified candidates.
• Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.
• Communicate performance expectations and provide associates with on-going feedback.
• Provide associates with coaching and counseling as needed to achieve performance objectives.
• Create guest satisfaction by providing associates with the training and resources they need to maximize associates engagement and deliver exceptional service and teamwork:
• Communicate and reinforce the vision for exceptional service to associates.
• Ensure that associates provide genuine hospitality and foster a teamwork environment.
• Seek guest feedback, review management reports, and develop strategies to improve department and hotel services.
• Maintain solid and open communications with all hotel operating departments.
• Ensure adherence to function space policies and all codes and regulations.
• Maintain up-to-date information on program and food and beverage events.
• Follow Standard Operating Procedures (SOPs) as outlined in the Biltmore SOPs.
  
  

Requirements

Experience and Education Required

• Education
  
  

High School Diploma Is Required. Associates Degree Is Preferred

• Experience
  
  

Minimum Three Years’ Progressive Related Experience Required

Previous Supervisory Experience Over a Similar-Sized Banquet Operation Preferred.

Previous Food & Beverage Experience Helpful.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.
• Work long hours to include day and night shifts.
  
  

Physical Demands

• Work indoors and outdoors.
• Work in a fast paced environment that requires lots of walking on multiple surfaces.
• Flexible to work weekends and Holidays as required.
• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
  
  

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Strategic Thinking
• Able to look at the “big-picture”, focused on tactical aspects of the job, with emphasis on schedule and quality; Sets and achieves high standards for self and others; task-focused.
• Leadership
• Confident, independent with a heightened sense of urgency; purposeful, directed at accomplishing task quickly; handles associates and others with confidence and determination; follows up closely to ensure standards are met in an efficient manner; able to delegate tasks to others easily; process-oriented; collaborates well with others.
• Organizational Support
• Sets and achieves company standards for self and for others with an emphasis on schedule and quality; supports organization's goals and values.
• Dedication
• Confident with a competitive drive; demands high quality; organized and results oriented; able to take on a wide variety of activities requiring rapid shifts in priorities; reacts well under pressure; reacts and adjusts quickly to changing conditions and come up, possessing concrete ideas for dealing with them.
  
  

Licenses or Certifications

• N/A
  
  

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.