Aviation Dispatch Manager

The Dispatch Manager will assist with organizing, planning, and overseeing all aircraft scheduling. They will ensure compliance with FAR’s and ICAO flight standards, and regulations for each flight. They will communicate with executives, flight crews, FBOs, and third-party providers on the most recent schedule and logistical needs. This includes but is not limited to crew scheduling, flight following, providing weather updates, flight planning, briefing crew, ordering catering, and travel arrangements.

The Dispatch Manager will be required to provide adequate coverage within the department to support a 24/7/365 operation including on-call nights, weekends, and holidays. The Dispatch Manager’s role will be to partner and collaborate with senior leadership, and our sales team to encourage growth within the organization.

If you enjoy a challenge and working in a fast-paced environment that is always evolving, this is the role for you. If you have an entrepreneurial mindset, you will have the opportunity to help scale the department.

Job Duties:

• Provide adequate coverage within the department.
• Must be able to exhibit prioritization of tasks in fast-paced, time-sensitive situations.
• Work closely with senior leadership to ensure the success of the department.
• Attend weekly and monthly meetings as required.
• Ensure that company policies and Federal Aviation Regulations are adhered to.
• Make decisions to ensure the seamless operation of the flight schedule considering weather, maintenance, personnel, NOTAMs, etc.
• Oversee the safe operation of the daily flight schedule.
• Act as the central contact point for pilots, company representatives, maintenance, and management.
• Log and track daily operations and compile reports for management as necessary, including aircraft maintenance cycles if required.
• Work as part of a team to help the success of the operation during “high demand” times such as weather events, holidays, sporting events, etc.
• Identify, anticipate, and take appropriate action to minimize delays/downtime due to scheduling, crew issues, maintenance, or weather.
• Constantly monitor the status of flights, performing flight planning, and following.
• Ensure all ground services such as fuel, parking, deicing, permits, customs arrangements, and slots are confirmed as required.
• Arrange catering, transportation, hotels, and other travel as needed.
• Assign flight crews, ensuring duty and rest times are scheduled to ensure optimal flight scheduling.
• Review aircraft maintenance statuses and ensure the aircraft can be dispatched.
• Always provide excellent customer service and display a helpful, friendly attitude.
• Account Management of clients utilizing our services.
• Other duties as assigned.

Required Qualifications:

• FAA Dispatcher Certificate.
• Thorough understanding of FAR parts 91 and 135.
• Ability to make informed, educated decisions in a fast-paced, high-stress work environment.
• Ability to clearly and professionally communicate across multiple internal company departments and external groups.
• Ability to achieve and maintain company dispatch qualification.
• Ability to work a variable schedule to support a 24/7/365 operation.
• Must be able to exhibit prioritization of tasks in fast-paced, time-sensitive situations.
• Strong Leadership skills.

Skills:

• Strong verbal and written communication skills.
• Strong analytical skills.
• Proficient with Microsoft Office Suite.
• Ability to sit and or stand for extended periods.
• Ability to function well in high-stress situations with limited assistance.