Associate Network Operations Technician (NOC)

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

About This Role

The successful Associate Network Operations Technician performs surveillance, triage, and repair of the Zentro metro-area wireless network and datacenter infrastructure as part of a 24x7 Network Operations team. Network Operations Technicians work alongside colleagues in network engineering, network infrastructure and customer support to ensure seamless network performance and customer experience.

Essential Duties and Responsibilities:

• Monitor, maintain, configure and troubleshoot fixed wireless backbone
• Monitor, maintain, configure, and troubleshoot switching, routing and associated network equipment
• Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
• Interface with customers, engineers, vendors and technicians to resolve trouble reports
• Provide technical assistance for service partners and field technicians during service impacting network events.
• Preventative maintenance management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
• Operate in a 24 X 7 Network Operations Center;
• Participate in an on-call rotation
• Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various network platforms: Mikrotik, Siae, IgniteNet, Ubiquiti, CloudTrax, Ruckus, Meraki
  
  

Required Qualifications:

• College degree and/or 2+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience
• Must have a valid driver’s license
• Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients
• Excellent problem-solving skills
• Strong computer skills in a Windows PC/Server LAN environment
• Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting)
• Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP)
• Strong knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP, etc
• Must be able to sit / stand for long period of time and perform other physical demands in the position including but not limited to lifting up to 30 pounds.
• Experience with Fixed Wireless is preferred
• Experience with programming and/or scripting in a network environment is preferred
• Experience with Linux (esp. Ubuntu/CentOS) is preferred
  
  

Compensation

• Salary up to $45,000 depending on experience and skillset
• Health and Dental benefits; paid vacation, sick leave, and holidays; more great perks
• The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment
  
  

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