Associate Director of Premium Hospitality & Events

About Iptay And Clemson Athletics

The Clemson University Athletic Department, one of the nation’s premier athletic and academic brands, sponsors 21 NCAA Division-I sports and supports more than 500 student-athletes. The department relies on the support of IPTAY (originally – I pay ten a year), which was founded in 1934. It is now one of the of the most successful athletic fundraising organizations, providing millions of dollars in scholarships for student-athletes and non-athletes alike and substantial support for programs and facilities that help Clemson Athletics build championship-level programs. IPTAY staff help student-athletes be top competitors both on the field and in the classroom and receive many opportunities that come with being a part of this important organization. IPTAY is supported through annual donations, gift planning, and major gifts. Each is vital to the success of Clemson Athletics.

Iptay Mission Statement

IPTAY provides resources to support the academic, athletic, and personal development of Clemson University student-athletes and the competitive success of Clemson Athletics.

Summary

Reports to the Director of Premium Hospitality & Events. Responsible for the effective management of the premium seating and hospitality areas for football, basketball, gymnastics and baseball spaces. Manage gameday operations in assigned premium seating areas and communication plan for premium seat donors.

Responsibilities

Include, but are not limited to:

• Assist the Director of Premium Hospitality & Events in strategically executing gameday operations for premium spaces, ensuring seamless and exceptional customer experiences for Memorial Stadium, Littlejohn Coliseum, and Doug Kingsmore Stadium.
• Serve as the secondary point of contact for football premium operations. Establish and maintain a comprehensive donor communications calendar for all Memorial Stadium premium operations, including overseeing the creation of updated websites, menus, operations manuals, and newsletters.
• Support IPTAY Events, including donor stewardship, annual fund events, and other Clemson Athletics Events.
• Lead and develop IPTAY Hospitality staff including the Interns and Tiger Team.
• Act as the lead point of contact for premium baseball operations, overseeing the creation of updated websites, menus, operations manuals, and newsletters.
• Serve as a secondary point of contact for vendor management, contract negotiation, and premium budget.
• Assist in preparing, negotiating, and ensuring the fulfillment of contracts with vendors and service providers, including catering, custodial, and security.
• Collaborate with internal stakeholders (IPTAY and Clemson Athletic Department) regarding the day-to-day operations of the hospitality team to improve customer satisfaction and experience.
• Provide and maintain a high level of customer service for donors and guests.
  
  

Qualifications

• Ability to interact effectively and professionally with donors and University constituents.
• Experience managing part-time and hourly employees.
• Experience working with Microsoft Office products and database systems.
• Comfort with managing multiple projects simultaneously and accurately.
• Excellent communication skills, both verbal and written.
• Ability, desire, and willingness to work collaboratively in a team-based environment with internal and external constituencies.
• Ability to initiate and maintain effective collaboration and communication with campus partners administrators, donors, faculty, and students.
• The highest standards of professionalism and performance as evidenced by consistency and quality of output, timeliness and follow-through, discretion, and a strong appreciation for special needs associated with sensitive data and commitment to keep confidential all data related to the Clemson, IPTAY, and its alumni and donors.
• Evidence of self-motivation and initiative, and the ability to work both independently and in teams, with high personal standards representative of the University’s commitment to excellence.
• Strong project management skills necessary to set and monitor progress against goals, engage stakeholders, develop plans and timelines, and to measure success toward goals.
  
  

Minimum Experience & Education

• Bachelor's degree
• 3-5 years of hospitality, customer service, development, or communications experience
  
  

IPTAY is an Equal Employment Opportunity employer. We make every effort to provide fair and equal treatment on the basis of merit in all our employment decisions, including but not limited to decisions concerning hiring, retention, promotions, working conditions, compensation, benefits, training, and all other privileges, terms, and conditions of employment. We pledge to treat all employees fairly without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, national origin, age, disability, genetics, military or veteran status, or any other characteristic protected by applicable law. IPTAY is committed to ensuring equal access to its employment application process. Any applicant with a disability may contact IPTAY at 864-656-2115 or iptayhospitality@clemson.edu to request an accommodation related to the application process.