Assistant Vice President, Client Strategy, Modeling

About Carnegie:

For more than 35 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy. We believe that genuine human connection is the key to capturing attention and building affinity. Our core philosophy fuses the principles of human psychology with marketing and enrollment innovation; we measure and then market to a student’s unique behaviors and motivators to create deep connection and real conversation.

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

• Private health / dental / vision.
• 401(k) with company match.
• Generous holiday and PTO package.
• Flexible work environment (remote, in-office, and hybrid roles).
• Half-day summer Fridays.
• Fun company events and laid-back culture.
• Opportunities for advancement.
• Industry exposure and professional development.
• Growing company with a family feel.
• Entrepreneurial approach and spirit.

Job Purpose:

The AVP, Client Strategy is a key client engagement leader and member of the senior leadership team in the modeling group of the RMS division of Carnegie. This individual leads client engagements, attending to every element of the client experience and driving the internal project team to realize desired client outcomes through predictive modeling and strategic consultation. They also contribute to team-wide training and professional development by providing insight and thought leadership for enrollment management best practices.

Duties and Responsibilities:

Projects:

• Map, design, analyze, report, and present client projects
• Extract trends and models from data to develop actionable, evidence-based solutions for strengthening enrollment management strategies and institutional competitive positions
• Build strategies from predictive models and provide ongoing consulting throughout the recruitment cycle
• Work collaboratively with a project team to devise creative solutions for adapting to changes in client circumstances to ensure desired enrollment, student success, and retention goals

Management:

• Support and/or lead a caseload of financial aid optimization client project teams
• Contribute to a client team’s validation and interpretation of data, and the designing of predictive models
• Attend to every detail with a high level of self-accountability, including the accuracy and excellence of reports and recommendations
• Ensure all members of the project team have developed an in-depth understanding of each client’s unique policies, procedures, and limitations so that recommendations are tailored to the circumstances of each specific client
• Augment an analyst's technical training with applicable institutional practitioner experience as needed, ensuring that client strategies and deliverables successfully balance the practicality of strategy implementation with the benefits of statistical optimization

Client Relations:

• Work with a diverse set of client teams
• Swiftly reach a level of familiarity with a client institution and their environment in order to build effective and customized strategies
• Deliver complex statistical findings in terms understandable to non-statisticians
• Encourage client buy-in with warm, respectful, intelligent, and substantive communication
• Provide thought leadership as an innovator in analytics and enrollment management best practices
• Provide real-world implementation by presenting research-based recommendations
• Monitor client relationships and ensure customer satisfaction
• Travel to client and prospective clients’ sites for in-person meetings

Subject Matter Expertise

• Contribute to thought leadership opportunities in the division and the company.
• Review proposals and contribute to SME needs of the Client Success team.
• Present FAO methodology, strategy and implementation opportunities to prospective clients
• Be knowledgeable of CRM and student information systems and understand how proposed solutions can be integrated into client systems.
• Stay abreast of the latest in the higher education industry and newest technological tools via publications, workshops, and conferences.

Knowledge/Skills/Abilities:

• Knowledge of higher education systems and trends in enrollment management, institutional research, admissions, retention/student success and financial aid
• Demonstrated abilities managing projects and delivering high quality work within a deadline environment.
• Strong written and oral communication, organization, and collaboration with a diverse team
• Effective communication and time management skills are required and magnified by the remote environment
• The ability to use/learn multiple technology platforms and switch between them on a regular basis
• Must be able to work at a computer for prolonged periods

Credentials and Experience:

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 5 years of work experience in higher education enrollment management with an increasing level of administrative and operational responsibility
• Demonstrated functional area expertise in admissions/recruitment, or financial aid, or institutional research.
• Demonstrated abilities managing projects and delivering high quality work within a deadline environment.