Director of Associate Experience (Human Resources)
Scope of Position
The role of an Assistant Food and Beverage Manger is actively engaged in all the aspects of the daily operation of: Aura Restaurant, Tamo Bistro and Bar, Room Service, Private Dining Areas, Action Kitchen & Seaport Café. Productively partners with their culinary counterparts to provide our guests with a memorable dining experience. Is passionate about providing exceptional guest service and provides an exciting, energetic, fun, and professional place to work. Models the company’s core values based on the belief that our team members should engage in being attentive, thoughtful, and act independently in a responsible manner.
Schedule Requirements
Schedule flexibility is required. The schedule will vary based on the needs of the business. Working evenings, weekends and holidays will be a regular part of this position.
Key Responsibilities
Managing line staff
Managing the operation in line with the financial budget
Executing strong operational standards
Ensuring a robust up-selling program in all areas
Partners with the kitchen to insure delivery times and maximize product quality
Enforces and follows-up on standards that insure an efficient, clean, and safe working environment.
Provides our guests with memorable dining experiences
Exhibits trust, respect, accountability, commitment and passion
Maintains daily managers log
Accurately processes the gratuities for the employees
Managesthe employee’s schedule which includes all the necessary support documentation
Manages the schedule on a daily basis and adjusting staffing levels as the business dictates
Ensures we are in compliance with all food, health, safety, and liquor licensing laws and permits.
Responsible for practicing, managing and promoting the company Vision, Mission and Purpose so that it becomes an intricate part of the everyday operation
Completes any duties or projects assigned by the Management.
Required Job Knowledge and Skills
Possess strong relationship skills
A driven individual whose strives to achieve departmental goals.
Possess a passion for food & beverage and a strong desire for development.
Knowledge of front of the house operations including foods, beverages, supervisory aspects, service techniques and guest interaction
Experience in POS systems, preferably MICROS
Ability to work with computers, specifically experience with EXCEL & Word
Committed to delivering a high level of customer service.
Excellent grooming standards
Ability to work under pressure
Ability to work on their own
Ability to multi-task
Positive attitude
Good communication skills
Qualifications
Experience:
Minimum of 2 years of food and beverage experience
Minimum 1 year in supervisor level position
Education:
• College degree or equivalent work experience
Language Skills:
Fluency of the English language is required (read, write, speak)
Must be able to listen to, read and/or write instructions, memos, short correspondences and messages.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Food and Beverage Services and Hospitality
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