Assistant Community Manager

Job description:

Reap Management is currently seeking an Assistant Manager to join our team. In this role, you will play a vital part in the success and growth of our community. Property is located in Northeast Dallas.

Impact:

• Assist in the day-to-day operations of the community and fill in for the Community Manager when needed.

• Work with leasing and maintenance team on training and best practices.

• Strong focus on delinquency, eviction process, and collections. This area will be key for this role's success.

• Welcome prospects, showcase the community, secure leases, and convert prospects into residents.

• Provide input to the Senior Management team on property marketing and enhancing resident satisfaction.

• Ensure that each resident's experience aligns with Reap Management’s mission and core values.

Responsibilities:

• Being part of leasing activities within the property. Able to lead and train team.

• Greet, tour, show, and close on all qualified prospective residents.

• Process income, rental, and employment information to verify qualification standards.

• Accounts payable and receivable reasonability.

• Conduct outreach and online marketing, participate in Resident Events.

• Manage fair housing, regulatory, and compliance-related services.

• Perform property walks and assist with office and model apartment upkeep.

• Communication will be key for this role as you'll work with team members on site and at the corporate level.

• Assist in gathering content for social media and posting on property pages.

Qualifications:

• 1-2 years of experience in an Assistant Community Manager role within the multifamily industry.

• Consistent attention to detail, strong organizational skills

• Excellent written and verbal communication skills

• Ability to listen, understand goals, and think creatively

• Knowledge of AppFolio is a plus

• Valid driver's license and auto liability insurance required

• Reliable transportation

• Spanish speaking a plus

Working Hours:

Monday to Friday: 8:30 a.m. to 5:30 p.m.

Saturday: 10:00 a.m. to 4:00 p.m. (as needed)

Closed on Sunday. Ability to work weekends. Hours of operation are subject to change on time of year and based on the property’s needs and resident activities.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

Benefits:

• Competitive pay with bonuses
• Medical, Vision, and Dental insurance
• Paid Vacation & Holidays
• Apartment Rental Discounts

Company Description:

Reap Management is a dynamic and growing company that owns and manages multifamily properties with a focus on high quality garden style "value" add apartment homes. We strive for high-quality service and measurable results, exceeding investor expectations, and creating a culture where our team can work, grow, and succeed. We currently have 762 units under management and expect to double that number in 2024. We promote from within, so our rapid growth leads to frequent opportunities to promote.

Core Values:

Act with Integrity: At Reap Management, acting with integrity means conducting business with honesty and transparency. It involves ethical decision-making that respects the interests of all stakeholders, including clients, investors, employees, and the communities impacted by our operations. It means prioritizing what is fair, just, and beneficial for all parties involved, even when faced with difficult choices. It embodies a commitment to social responsibility, community engagement, and making a positive impact through our business practices. This value is foundational to building trust and sustaining long-term relationships. Doing the right thing reflects a commitment to moral and ethical conduct in all business dealings.

Excellence Everyday: Commitment to excellence is at the heart of Reap Management's operations, striving for superior performance and quality in every aspect of the business. This entails continuous improvement, attention to detail, and a drive to exceed expectations in property management.

Teamwork: Teamwork is crucial for Reap Management, emphasizing collaboration, open communication, and mutual respect among team members. It involves leveraging diverse skills and perspectives to achieve common goals, foster innovation, and enhance the company's ability to navigate complex challenges in the multifamily market.

Flexibility: At Reap Management, flexibility is the heartbeat of our approach to the ever-evolving multifamily landscape. This pivotal value reflects our commitment to versatile strategies and operations that anticipate and adapt to change with ease. Our dedication to flexibility is not just about adjusting to change—it's about being prepared to bend and evolve in ways that ensure the sustained success and growth of our communities.

Service: This core value reflects Reap Management's commitment to excellence in service, both internally among team members and externally with tenants and partners. It highlights the company's dedication to delivering high-quality outcomes through attentive and responsive interactions. The focus on service underpins the belief that the strength and success of the business are driven by superior service standards that ensure all stakeholders feel understood, valued, and satisfied. Through this value, Reap Management aims to cultivate a culture where the spirit of service motivates every action and decision, fostering an environment where everyone is committed to contributing positively and effectively.

If this sounds like a fit for you, we'd love to hear from you!