Accounts Receivable Manager

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Cozzini Bros. Inc is America’s #1 cutlery exchange service. We keep over 95,000 commercial kitchens nationwide with Cozzini-Engineered sharp knives and blades, exchanged every two weeks. We have engineered the next generation of durable, safety-enhanced cutlery that stays sharp in the most demanding of food service environments. Founded in 1905 as a family business in Chicago, Cozzini Bros has recently emerged as the only nationwide sharpening solution in the USA. Cozzini is driven by six core values: Safety, Service, Trust, Teamwork, Integrity and Continuous Improvement. These values are what give us the cutting edge in knife exchange.

As the Accounts Receivable Manager, you will play a crucial role in ensuring the financial health of our company by effectively managing accounts receivable operations. You will oversee a large customer base, maintain control over Days Sales Outstanding (DSO), manage accounts receivable aging, monitor and reduce bad debt percentage, implement process improvements, and coordinate with third-party collection agencies.

Key Responsibilities:

1. Accounts Receivable Management:

• Manage and maintain accurate records of accounts receivable transactions.
• Monitor invoicing, billing, and payment processes to ensure accuracy and efficiency.
• Review and reconcile customer accounts to ensure timely and accurate payments.
• Implement collection policies and procedures to minimize collection risk and maintain healthy cash flow.
• Manage and own the process from Sales order conversion to payment application to collection.
• Ensure efficiency and continuous process improvement for the cash application department.

2.DSO Control:

• Develop strategies to reduce Days Sales Outstanding (DSO) and improve cash flow.
• Analyze trends and identify areas for improvement in the accounts receivable process.
• Work closely with sales and customer service teams to resolve issues and expedite collections.
• Work closely with the delivery team to resolve customer balances.

3. AR Aging Management:

• Monitor accounts receivable aging reports and take appropriate actions to address overdue accounts.
• Communicate effectively with customers to resolve payment discrepancies and past-due balances.
• Develop and implement collection strategies to accelerate cash collections and minimize bad debt.

4.Bad Debt Reduction:

• Analyze bad debt trends and develop strategies to minimize bad debt losses.
• Evaluate escalation processes to prevent bad debt of growing.
• Collaborate with delivery and sales teams to collect and communicate with customers regarding past dues.

5.Process Control & Improvements:

• Identify opportunities to streamline accounts receivable processes and improve efficiency.
• Implement automation tools and technology solutions to enhance productivity and accuracy.
• Continuously evaluate and optimize the accounts receivable workflow to drive performance improvements.

6.Manage internal and outsourced collection teams.

• Manage relationships with third-party collection agencies.
• Monitor collection activities and ensure compliance with company policies and regulatory requirements.
• Track the progress of the 3rd-party collection on provide directions to deliver results.
• Provide management with KPIs to show progress and opportunities.
• Provide guidance and support to collection agencies to maximize recovery efforts while maintaining positive customer relationships.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• Proven experience in accounts receivable management, preferably in a high-volume environment.
• 4+ years of people management experience in Accounts Receivable 
• 8+ years of experience in Account Receivable function
• Strong understanding of accounting principles and collections processes.
• Proficiency in accounting software and Microsoft Excel; experience with ERP systems ( NetSuite )preferred.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience in process improvement initiatives and project management is a plus.