About
Articles by Wade
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Moving away from Customer Automation and back to Customer Engagement
Moving away from Customer Automation and back to Customer Engagement
By Wade Nelson
Contributions
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How can you prioritize tasks when multiple departments are competing for your time?
Strong PMO and CCB should be able to prioritize work across multiple departments. If everything is a priority, it is time for IT leadership to meet with business leaders to help identify priority. Business can prioritize work or help fund additional FTEs to support current demand. This is a program or leadership problem, not an engineers problem.
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How can IT Operations Management professionals avoid misunderstandings with other departments?
Communication is obvious. Collaborative efforts between teams to build living documents are key. Work together to build out your SLAs, OLAs, Continuity Plans, Metrics, KPIs and Service Catalog clearly delineating responsibilities by task between teams. Define a cadence for teams and leaders at different levels to meet and assess the data supporting the above documents. This data needs to be live and centralized in common dashboards for teams and leadership to be able to quickly assess and make decisions.
Activity
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This is an important reminder! It is a privilege to be a leader.
This is an important reminder! It is a privilege to be a leader.
Liked by Wade Nelson
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Business leaders encourage a strategic, human-centered approach as they test the capabilities of generative artificial intelligence. #ad
Business leaders encourage a strategic, human-centered approach as they test the capabilities of generative artificial intelligence. #ad
Liked by Wade Nelson
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With ServiceNow and Devoteam, Coca-Cola HBC is saying goodbye to bottlenecking. The key strategic bottling partner of the Coca-Cola Company has seen…
With ServiceNow and Devoteam, Coca-Cola HBC is saying goodbye to bottlenecking. The key strategic bottling partner of the Coca-Cola Company has seen…
Liked by Wade Nelson
Experience & Education
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Consulting Services
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Licenses & Certifications
Volunteer Experience
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Organize, Feed and Lead
Bible Studies
- Present 3 years 6 months
Education
A local church I attended for bible study closed because the hard freeze in February 2021 broke their water pipes and flooded the building. I opened our home to the church. The church did not remain open after COVID and flooding. But the weekly bible study has remained and continues to grow.
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Assistant, Chief, Nation Leader, Director, Councel of Elders - COE
Arlington-Mansfield Area YMCA
- 11 years
Children
2018 I am serving in a volunteer role as the Federation Director and chair the Council of Elders for the YMCA Father - Child program. Commitments renew annually. I have served in all levels of leadership supporting dads and kids ranging in age from 3 to 18. The father child program is committed to building memories between dads and their kids.
http://amaymca.org/programs/family-programs/
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Security Team Lead
Living Church
- 2 years 10 months
Social Services
Started as a volunteer supporting an existing security team in 2017. 2018 I transitioned to the leadership role. Documenting requirements needed to support a growing church. Working with leadership to put in place a training and maturity plan.
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Football and Basketball Coach
Upward Sports, Inc.
- 7 years 11 months
Children
Football Coach
Basketball Coach
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Assistant Track Coach
Arlington-Mansfield Area YMCA
- 4 months
Children
Assistant with practice and meets
Recommendations received
44 people have recommended Wade
Join now to viewMore activity by Wade
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👉2 Books That Everyone Should Read▶️ 🥇Elevate Your Leadership: A 30-Day Challenge 🏆➡️ https://lnkd.in/eCV8dw79 💡102 Most Useful Excel Functions…
👉2 Books That Everyone Should Read▶️ 🥇Elevate Your Leadership: A 30-Day Challenge 🏆➡️ https://lnkd.in/eCV8dw79 💡102 Most Useful Excel Functions…
Liked by Wade Nelson
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🇺🇸 "We’re Not Brainwashed Anymore By The Left…” A Culture Change Is Emerging In The United States, With Celebrities Who Influence The Younger And…
🇺🇸 "We’re Not Brainwashed Anymore By The Left…” A Culture Change Is Emerging In The United States, With Celebrities Who Influence The Younger And…
Liked by Wade Nelson
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Real leaders surround themselves with people who challenge them. Here are 6 reasons why: 𝟭) 𝗘𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲𝘀 𝗚𝗿𝗼𝘄𝘁𝗵 Yes people are…
Real leaders surround themselves with people who challenge them. Here are 6 reasons why: 𝟭) 𝗘𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲𝘀 𝗚𝗿𝗼𝘄𝘁𝗵 Yes people are…
Liked by Wade Nelson
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Performance Feedback and Chat-GPT Is Chat-GPT gender and racially biased? Read On!!! Textio did a great job proving this in real queries. This…
Performance Feedback and Chat-GPT Is Chat-GPT gender and racially biased? Read On!!! Textio did a great job proving this in real queries. This…
Liked by Wade Nelson
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View my verified achievement from Microsoft.
View my verified achievement from Microsoft.
Liked by Wade Nelson
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The latest video they WISH they could make disappear forever! Nope - not if we can help it. Never let them forget what Joe Biden did to Clarence…
The latest video they WISH they could make disappear forever! Nope - not if we can help it. Never let them forget what Joe Biden did to Clarence…
Liked by Wade Nelson
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So thankful to be a part of this great program!
So thankful to be a part of this great program!
Liked by Wade Nelson
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