Troy Dixon

I've been in ATL for months now and noticed the frequent movement of chefs and cooks between kitchens. Speaking to fellow chefs reveals a common concern - the unreliability of the labor pool. Whether it's employees not showing up on time or the dreaded Friday night no call, no show, it's a recurring issue. It seems like this culinary challenge is prevalent in every city, but Atlanta, known for its vibrant restaurant scene, appears to struggle more. Is it the demanding guests, the owners, or the different chefs that contribute to this issue? I've even come across a manifesto discussing this phenomenon. What really troubles employees and causes this constant turnover in the restaurant industry? That’s on my mind … ATL thoughts ? #RestaurantIndustry #AtlantaDining #ChefLife #CulinaryChallenge

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It’s all about hospitality. That’s what we try and focus on our teams on. Hospitality with all our guests - internal and external. Can’t give outstanding service without first treating teams with respect. It’s the culture you build in any organization that makes you or breaks you. Like I tell my teams, “build your people , so your people build your business”. I absolutely believe that. So far I’m a little behind last years guest satisfaction scores, but our organization is outpacing the Dallas Field Office! A little over 4 months left to see how we end up. I don’t doubt my teams will finish strong. 💪 Edit-added 5 more locations in March-but they are begining to show some improvement on the hospitality front. Will kick it in gear here soon 😉. #mcdonalds #hospitality #cultureofcare #peoplefirst #guestsatisfaction #ghoa #dallasfieldoffice #imlovinit #soudagarstrong #leadership #buildingteams #success #voicesurveys #osat #eb2b #pace #houston

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By doing the basics and you can rise to the top…Leaders Understand … #BeTheLeader 1. Show up before your scheduled start time. 2. Be willing to help others 3. Share your knowledge, experience and understanding…pay it all forward. 4. Don’t abuse/misuse alloted Sick and/or PTO time/days 5. Strive to learn and improve each and every day 6. Ask if you’re not sure 100% 7. Be respectful of others 8. Dress as per company appearance standards mandate 9. Be professional at all times even in casual situations. 10. Understand that many have problems that cannot be seen. Utilize compassion and tact. 11. Completely know that you cannot or may not, know it all. Be willing and eager to always learn. 12. Be an active listener

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Company culture sets the tone for how employees interact with each other and how they perceive the organization. A positive culture that promotes collaboration, innovation, and inclusivity can inspire employees to remain committed to their jobs, whereas a negative or toxic culture can drive them away. #culture #company #employees #restaurants

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STAFFING: Finding staff in the restaurant business is tough enough and then you have to retain them. Well here are a few tips in retention. 1) Competitive Pay- Track salaries and hourly wages on such sites as LinkedIn and Zip Recruiter to compare what restaurants and companies are paying there staff members on all levels. Also conduct regular reviews to adjust wages based on performance and market standards. I have had the experience that someone will leave for .50 cents more an hour. Don't let that happen! 2) Benefits and Perks- For some people it not all about the money, it's about having a balanced life. Benefits such as health insurance or a stipend towards health insurance, paid time off, shift meals or family meals, opportunities for advancement, and offering the same days off every week so your staff can plan what they want to do ahead of time ( this also cuts down on time they request off, which helps in scheduling and makes them very happy). 3) Positive Work Environment- Foster a positive and inclusive work culture where employees feel valued, respected, and supported. Encourage teamwork, open communication, and provide opportunities for feedback. 4) Training and Development- Invest in cross-training staff in various ways to enhance their skills, knowledge and keep it interesting. 5) Recognition- Recognize employees for their hard work and contributions through verbal praise and performance bonuses. Celebrate milestones and achievements as a team. 6) Clear Expectations- Communicate clear expectations regarding job responsibilities, performance standards, and goals. Provide constructive criticism to help employees improve. 7) Exit Interviews- Conduct exit interviews with departing staff members to understand their reasons for leaving and identify areas for improvement. Use this feedback to make necessary changes and prevent future turnover. By implementing these strategies, you can create a supportive and rewarding work environment that encourages staff retention in the restaurant business. #RestaurantStaffing #EmployeeRetention #RestaurantIndustry #StaffDevelopment #WorkCulture fredneuville.com

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Would you be ready for a midweek reset? 🌱 Our Juice Cleanse program features a blend of revitalizing smoothies and nourishing soups to help you detox and rejuvenate. 🥤🍲 #Coldpressedjuiceprogram

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Talk about reacting in the clutch!

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The first responsibility of a leader is to deliver results. Leadership carries tremendous responsibility but I will put forth that the top of the list is meeting or exceeding production expectations. Consistently hitting the number is the only way to build an escalating career. In other words, the world is full of people who can create beautiful PowerPoints, contribute with business speak in meetings or consistently shift their narrative when results come up short. As a good friend who worked as a cowboy in his early career phrases, these individuals are “all hat and no cattle” and over time, their inability to produce will come into the light of day. This doesn’t mean that leaders can focus only on the numbers. Long term results, the path to consistent high performance lies in building winning teams. The concept is simple but not easy. A leader must set high standards and then create the environment for the team to achieve those results. Throughout my career I’ve experienced several organizations that committed to Employment Engagement Surveys on an annual basis. These exercises were great tools to gain insights not only into the level of associate satisfaction and knowledge of the company’s mission but also were a powerful tool for understanding the effectiveness of all levels of leadership. A team that has high results and low engagement is not sustainable, but neither is a team where the leader is loved but the team doesn't perform. As a leader, the path to having the ability to create new strategies and build an environment where our team is challenged, fulfilled, and engaged lies directly through delivering the numbers.

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Sunday Operations!! At IHOP, Sundays are more than just another day – they’re a celebration of family, friends, and community coming together over delicious breakfast favorites. It’s our busiest day of the week, and we embrace the energy and excitement that comes with it. Also one of MY favorite days. ☺️🙌 How We Excel on Sundays: 🥞 Pancake Power-Up: Our team starts early, flipping pancakes and brewing fresh coffee to fuel our Sunday superpowers. Every fluffy stack and steaming mug is prepared with care to kickstart the day. 🍳 Egg-cellent Service: From sunny-side-up spirit and smiles to over-easy efficiency, our servers and chefs work in harmony to ensure every guest has an egg-citing experience. We aim to create memorable moments with every bite. ☕ Coffee and Coordination: With the aroma of freshly brewed coffee in the air, our operations run smoother than a perfect cup of joe. From seating arrangements to order processing, we keep the buzz alive without missing a beat. 🎉 Celebrating Wins: We love to celebrate our team’s hard work! Whether it’s a shout-out for exceptional service or a high-five for handling the rush, we make sure our staff feels appreciated and motivated. Making the Best of It: 🍓 Berry Flexible: Just like our delicious fruit toppings, we stay flexible and ready to adapt. Quick responses to guest needs and a dash of creativity help us handle any surprises that come our way. 🍞 Toast to Community: Sundays are perfect for connecting with our community. We encourage guests to share their breakfast moments and tag us on social media, spreading the joy of Sunday brunch together. 📈 Continuous Improvement: Each Sunday, we mix a little more innovation into our recipe for success. Gathering feedback, assessing performance, and enhancing our operations are part of our weekly special. Sunday operations at IHOP exemplify our commitment to excellence, teamwork, and guest satisfaction. Sundays are filled with hustle, joy, and the delicious aroma of pancakes. Here’s to making the best of every busy Sunday and delivering smiles, one plate at a time! 🥞☕

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Good Morning IHOP Family! “A good leader is like a four-leaf clover, hard to find and lucky to have.” Just like our favorite breakfast dishes, great leadership is made with the right ingredients—empathy and kindness. As we welcome guests this beautiful Sunday morning, let’s remember the power of understanding and compassion in creating a positive work environment. Here are a few ways to show empathy to your team today: 1. Listen Actively: Take the time to really hear your team members’ concerns and ideas. Sometimes, lending an ear can make all the difference. 2. Show Appreciation: Acknowledge hard work and dedication. A simple “thank you” can go a long way. 3. Be Understanding: Everyone has off days. If a team member is struggling, offer support and understanding instead of criticism. 4. Offer Help: If you see someone overwhelmed, step in and offer assistance. Teamwork makes the dream work! 5. Celebrate Wins: Big or small, celebrate achievements together. It boosts morale and fosters a sense of community. 🍽️ Just as we serve up the perfect breakfast, let’s serve up a little extra kindness and care today. 🍽️ Here’s to a day filled with empathy, teamwork, and delicious moments. Have an amazing Sunday! #IHOPLeadership #EmpathyInAction #KindnessCounts #SundayMorningMotivation #IHOPFamily

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According to an article last week by Nation's Restaurant News, the restaurant industry is projected to add over 525,000 jobs this summer, making it the second consecutive year with job growth reaching this figure. Such a competitive hiring environment will require organizations to offer the right mix of benefits to prospective employees, especially as a high number of these employees will be under 24 years old - a cohort that has a whole new set of expectations for the benefits they're offered. Read the full article on NRN here: https://bit.ly/4byf8x3

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Uptime = Revenue! Staying ahead of your preventative maintenance helps you find issues before they become emergencies and helps deliver consistent service to customers. All while avoiding costly downtime and premature equipment failure.

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Elevate Your Resume as a Restaurant Manager with Quantifiable Achievements When assembling your resume as a dedicated restaurant manager, it's essential to go beyond mere claims of competence and showcase tangible results that demonstrate your expertise. In the competitive landscape of the hospitality industry, numbers speak volumes, especially when highlighting your ability to control costs effectively. Quantifiable achievements provide concrete evidence of your impact and proficiency in managing the crucial aspects of a restaurant operation. For instance, detailing how you controlled costs in both food and labor can be a game-changer in setting your resume apart. Consider including specific examples such as: -Implemented inventory management strategies that reduced food costs by 15% annually. -Optimized scheduling processes leading to a 20% decrease in labor expenses while maintaining high service standards. -Introduced waste reduction initiatives resulting in a 25% decrease in overall operational costs. By incorporating such quantifiable metrics, you not only demonstrate your capability to streamline operations but also showcase your strategic mindset and financial acumen. Potential employers are keen to see how your leadership directly impacted the bottom line and contributed to the overall success of the restaurant. In the realm of resume building for restaurant managers, numbers matter. They validate your claims, substantiate your skills, and ultimately position you as a results-oriented professional who delivers measurable value. So, leverage these quantifiable achievements to make a lasting impression and elevate your career prospects in the dynamic world of hospitality. #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement

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Happy customers are more likely to recommend your restaurant to friends and family. Positive word-of-mouth marketing is incredibly valuable in the restaurant industry and can attract new customers. #wordofmouth #customerservice #restaurants #smallbusiness

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When you focus on a problem and create a process to fix the problem. You win. If you get your team to buy into the process and follow it 100% of the time. Everyone wins. #leadership

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THOUGHT FOR THE DAY ... Organizational growth is not just adding products, employees, or locations. It is also how you strategize, think, plan, and behave as leaders. #PeopleMakeTheDifference

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