About
Articles by Scott
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Seven Guiding Principles Of Mature Leadership
Seven Guiding Principles Of Mature Leadership
By Scott Brown
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A Single Source Of Truth: The Holy Grail Of Services Business Operations
A Single Source Of Truth: The Holy Grail Of Services Business Operations
By Scott Brown
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The easiest way to drive customer success: unified, shared data. The key to driving customer success starts with unified data.
The easiest way to drive customer success: unified, shared data. The key to driving customer success starts with unified data.
By Scott Brown
Activity
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What a pleasure to be back in the classroom at UW-Madison teaching last week in the Morgridge Entrepreneurial Bootcamp. Over 250 PhD students…
What a pleasure to be back in the classroom at UW-Madison teaching last week in the Morgridge Entrepreneurial Bootcamp. Over 250 PhD students…
Shared by Scott Brown
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I am truly humbled and honored to be appointed as the new Chief People & Diversity Officer for Zendesk. Who would have known, 2 years ago when I…
I am truly humbled and honored to be appointed as the new Chief People & Diversity Officer for Zendesk. Who would have known, 2 years ago when I…
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There are many details you need to know about a SaaS vendor, and the right time to ask about them is before you become a paying client. Read more…
There are many details you need to know about a SaaS vendor, and the right time to ask about them is before you become a paying client. Read more…
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Experience & Education
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Certinia
View Scott’s full experience
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Volunteer Experience
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Faculty - MBA Program
University of Wisconsin-Madison
Education
Taught e-Business Strategy course in the MBA program of the Graduate School of Business
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Faculty - MBA Program
Northwestern University
Education
Taught Enterprise Technology Strategy for General Managers course in the Kellogg Graduate School of Management
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Faculty - MBA Program
Duke University
Education
Taught the capstone course Concentration in Marketing in the Fuqua Graduate School of Business
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Publications
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Disrupted out of Nowhere
Scott Brown
See publicationIs your company being disrupted from inside or outside your industry? See what long-time players and startups think!
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Education Going Digital and Cisco is a Partner for Transformation
Scott Brown
See publicationFrom advancing the best educational systems in the world to helping communities overcome the obstacles to learning, technology has a transformational power in Asia-Pacific. Learn how Cisco is a partner in this journey.
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Cisco APJC Leaders: Scott Brown, VP for Enterprise in APJ
Cisco Asia Pacific
See publicationWhere I am today, how I started out and what I’d do differently are all covered in this interview from Cisco’s Leadership Spotlight series.
Honors & Awards
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2016 Awards - Global Virtual Sales & Customer Success
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The Brandon Hall HCM Excellence Awards 2016 awarded Silver for the Global Virtual Sales Onboarding Program in EXCELLENCE IN SALES PERFORMANCE for BEST SALES ONBOARDING PROGRAM
2016 ITSMA Gold Award for Marketing Excellence – Enhance the Customer Experience with Lifecycle Advantage in the Ensuring Customer Success category
2016 Frost & Sullivan Manufacturing Leadership Award – Lifecycle Advantage and Customer Value Leadership
2016 TSIA STAR Award Winner – Innovation in Strengthening…The Brandon Hall HCM Excellence Awards 2016 awarded Silver for the Global Virtual Sales Onboarding Program in EXCELLENCE IN SALES PERFORMANCE for BEST SALES ONBOARDING PROGRAM
2016 ITSMA Gold Award for Marketing Excellence – Enhance the Customer Experience with Lifecycle Advantage in the Ensuring Customer Success category
2016 Frost & Sullivan Manufacturing Leadership Award – Lifecycle Advantage and Customer Value Leadership
2016 TSIA STAR Award Winner – Innovation in Strengthening Customer Relationships via Customer Success Teams
2016 Channelnomics Innovation Award for Channel Transformation – Lifecycle Advantage
2016 Stevie Gold Award Winner for Sales and Customer Service – Global Virtual Engineering for Virtual Technology Sales Enablement and Pre-Sales Team of the Year
2016 Gainsight Pulse Europe Best Customer Success team in a Large Enterprise – EMEAR Customer Success
2016 Official trademark from the United States Patent & Trademark Office for the Cisco Adoption Value FrameworkTM – Customer Success Global Enablement team -
2017 Awards - Global Virtual Sales & Customer Success
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2017 CRN Channel Chief – Scott Brown
2017 ITSMA Diamond Award – Marketing Excellence for Cisco Transforms to Ensure Customer Success in the Digital Future in the Ensuring Customer Success category
2017 MarCom Platinum Award Winner – Use of Integrated Marketing to Create Customer Success
2017 MarCom Gold Award Winner – Creating Customers for Life with the Lifecycle Advantage Strategic Campaign
2017 B2 Award the Best in B-to-B – Lifecycle Advantage for Channel Partner Engagement…2017 CRN Channel Chief – Scott Brown
2017 ITSMA Diamond Award – Marketing Excellence for Cisco Transforms to Ensure Customer Success in the Digital Future in the Ensuring Customer Success category
2017 MarCom Platinum Award Winner – Use of Integrated Marketing to Create Customer Success
2017 MarCom Gold Award Winner – Creating Customers for Life with the Lifecycle Advantage Strategic Campaign
2017 B2 Award the Best in B-to-B – Lifecycle Advantage for Channel Partner Engagement Program of the Year
2017 Markies Award from Eloqua – Best Cross-Channel Marketing Program
2017 TSIA STAR Award Winner – Innovation in Expand Selling Programs
2017 Stevie Gold Award Winner – Sales and Customer Service to Global Virtual Engineering for Virtual Technology Sales Enablement and Pre-Sales Team of the Year
2017 Stackies Award for Mar Tech Stack – Digital Engagement Tech Stack
2017 SNCR Excellence in New Communications Awards – SuccessHub, Communications, Communities and Collaboration category
2017 American Business Awards – Silver award for Marketing Team of the Year
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2018 Awards - Global Virtual Sales & Customer Success
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2018 CRN Channel Chief – Scott Brown
2018 Eloqua Markies Award – Best Use of Insights and ROI
2018 Sirius Decisions Return on Integration Winner – Cisco Transforms Customer Engagement Across the Lifecycle with a Digital Experience & Data Science initiative
2018 Stackies Award for MarTech Stack – Digital Engagement Tech Stack
2018 SNCR Excellence in New Communications Awards, Honorary Mention – Innovation in Digital Experience category
2018 Stevie Gold Award winner – Sales and…2018 CRN Channel Chief – Scott Brown
2018 Eloqua Markies Award – Best Use of Insights and ROI
2018 Sirius Decisions Return on Integration Winner – Cisco Transforms Customer Engagement Across the Lifecycle with a Digital Experience & Data Science initiative
2018 Stackies Award for MarTech Stack – Digital Engagement Tech Stack
2018 SNCR Excellence in New Communications Awards, Honorary Mention – Innovation in Digital Experience category
2018 Stevie Gold Award winner – Sales and Customer Service to Global Virtual Engineering for Virtual Technology Sales Enablement and Pre-Sales Team of the Year
Recommendations received
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LinkedIn User
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Thank you to our partners at Salesforce and to our amazing customers for making this year’s Customer Appreciation Golf Tournament a huge success! It…
Thank you to our partners at Salesforce and to our amazing customers for making this year’s Customer Appreciation Golf Tournament a huge success! It…
Liked by Scott Brown
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With a network spanning over 70,500 km across the Netherlands, Belgium, France, and Germany, Eurofiber is one of the world's leading providers of…
With a network spanning over 70,500 km across the Netherlands, Belgium, France, and Germany, Eurofiber is one of the world's leading providers of…
Liked by Scott Brown
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#TSIAWorld ENVISION is almost here!! Extending a special message to invite you to connect with us at this upcoming event! Register here and join…
#TSIAWorld ENVISION is almost here!! Extending a special message to invite you to connect with us at this upcoming event! Register here and join…
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In a time of AI hype, ensuring how your SaaS vendor utilizes your data is crucial. The last thing any company needs is for its data to be used for…
In a time of AI hype, ensuring how your SaaS vendor utilizes your data is crucial. The last thing any company needs is for its data to be used for…
Liked by Scott Brown
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Add Deb Ashton’s upcoming #TSIAWorld session to your agenda and discover how Certinia can help you optimize with certainty!…
Add Deb Ashton’s upcoming #TSIAWorld session to your agenda and discover how Certinia can help you optimize with certainty!…
Liked by Scott Brown
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Certinia is joining Revolent Group and Salesforce this week to participate in the 5km Sightseeing Trailblazer Trek around London! Check out our…
Certinia is joining Revolent Group and Salesforce this week to participate in the 5km Sightseeing Trailblazer Trek around London! Check out our…
Liked by Scott Brown
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With the rise of services-centric and subscription-based business models, it’s obvious how revenue is so closely tied to customer success and…
With the rise of services-centric and subscription-based business models, it’s obvious how revenue is so closely tied to customer success and…
Liked by Scott Brown
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Certinia is excited to invite you to our upcoming #TSIAWorld session: Dissolving Customer Success Silos with Certinia! Join William Spice, VP…
Certinia is excited to invite you to our upcoming #TSIAWorld session: Dissolving Customer Success Silos with Certinia! Join William Spice, VP…
Shared by Scott Brown
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#Certinia is heading to Las Vegas for #TSIAWorld ENVISION this October! Join us for this upcoming conference and discover how Certinia can bring…
#Certinia is heading to Las Vegas for #TSIAWorld ENVISION this October! Join us for this upcoming conference and discover how Certinia can bring…
Shared by Scott Brown
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October 16-18, #TSIAWorld returns for three days of innovation, ideas, and inspiration! Certinia is proud to be a Diamond Sponsor of TSIA World…
October 16-18, #TSIAWorld returns for three days of innovation, ideas, and inspiration! Certinia is proud to be a Diamond Sponsor of TSIA World…
Liked by Scott Brown
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At #TSIAWorld ENVISION, catch our all-women panel "Transformation in the Wild" with real world customers Diabsolut and Ceridian! 🗣️ In a chat led…
At #TSIAWorld ENVISION, catch our all-women panel "Transformation in the Wild" with real world customers Diabsolut and Ceridian! 🗣️ In a chat led…
Liked by Scott Brown
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#TSIAWorld ENVISION comes to Las Vegas this October! Save the date and keep an eye out for updates from #Certinia as the event…
#TSIAWorld ENVISION comes to Las Vegas this October! Save the date and keep an eye out for updates from #Certinia as the event…
Liked by Scott Brown
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In just a few short weeks, we'll be at #TSIAWorld Envision in #LasVegas! 🎰 Join us to #EnvisionCertainty through sessions on optimizing services…
In just a few short weeks, we'll be at #TSIAWorld Envision in #LasVegas! 🎰 Join us to #EnvisionCertainty through sessions on optimizing services…
Liked by Scott Brown
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In today's services business landscape, having a clear view of what's ahead is paramount. 🔭 That’s why our executive luncheon in #Sydney this…
In today's services business landscape, having a clear view of what's ahead is paramount. 🔭 That’s why our executive luncheon in #Sydney this…
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