“Sara is an experienced customer success and client services professional. Driven and self motivated, she proactively looks for opportunities to advance own skillset and to take that knowledge and build process to improve customer experience. She is metrics focused and intent on exceeding her KPIs in all scenarios. Sara is also committed to the experience of her teammates and to building team culture. She is not afraid to raise her hand and ask hard questions and is keen to receive and apply constructive feedback. Sara embodies the growth mindset, always looking for possibility in the face of challenge and never stuck by sunk cost. She is an excellent fit in high growth, demanding environments.”
Edgewater, New Jersey, United States
Contact Info
950 followers
500+ connections
About
Experience
Education
Licenses & Certifications
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The Complete SQL Bootcamp: Go from Zero to Hero
Udemy
IssuedCredential ID UC-2dbb0b20-7975-478c-9f84-db10215fd5bb -
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Volunteer Experience
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Assistant Language Teacher
English Skill-Up Camp 2014
- 1 month
Education
Through working with about fifty high school students from 6:30-21:00 for one week, we teachers were able to dramatically increase their English abilities as well as give them a positive incentive to travel and study abroad. Through our collaborative efforts, we were able to create workshops and lessons that motivated our students to excel individually and in their group projects.
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Interpreter
Yame City Office
- 2 months
Arts and Culture
Interpreted for representatives of Yame-shi’s municipal office, Zen roshis, and the Daikouen tea plantation to English-speaking tourists. Promoted Yamecha to Western audiences through an article about the tour. Created the English Wikipedia article for Yamecha to expand on detailed information.
Publications
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Cups of Jade: The Green Treasure of Kyushu
Hot Kyushu
This article highlights the process of making green tea in Fukuoka, Japan from hand-picking the leaves to serving it properly.
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The Healing Waters of Kurokawa
Kyushu Tourism Promotion Organization (九州觀光旅行資訊)
This award-winning article exemplifies my ability to advertise travel destinations. My story not only promotes the location to foreign visitors, but the region’s cultural significance.
Honors & Awards
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Impact Award
Zywave
Awarded for contributions to onboarding CSMs and building the Gainsight platform.
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Kyushu Tourism Supporter
Kyushu Tourism Promotion Organization (九州観光推進機構)
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Grand Prize of the Kyushu Onsen Article Contest
Kyushu Tourism Promotion Organization (九州観光推進機構)
Awarded the grand prize for documenting a trip to Kurokawa onsen with an article and photos.
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Cum Laude
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Magna Cum Laude
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Test Scores
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JLPT
Score: N2
Description of level N2 from the JLPT website: https://www.jlpt.jp/e/about/levelsummary.html
"The ability to understand Japanese used in everyday situations, and in a variety of circumstances to a certain degree.
・One is able to read materials written clearly on a variety of topics, such as articles and commentaries in newspapers and magazines as well as simple critiques, and comprehend their contents.
・One is also able to read written materials on general topics and follow…Description of level N2 from the JLPT website: https://www.jlpt.jp/e/about/levelsummary.html
"The ability to understand Japanese used in everyday situations, and in a variety of circumstances to a certain degree.
・One is able to read materials written clearly on a variety of topics, such as articles and commentaries in newspapers and magazines as well as simple critiques, and comprehend their contents.
・One is also able to read written materials on general topics and follow their narratives as well as understand the intent of the writers.
・One is able to comprehend orally presented materials such as coherent conversations and news reports, spoken at nearly natural speed in everyday situations as well as in a variety of settings, and is able to follow their ideas and comprehend their contents. One is also able to understand the relationships among the people involved and the essential points of the presented materials."
Languages
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Japanese
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Recommendations received
1 person has recommended Sara
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