SuccessHACKER

Work burnout is rampant in the workforce, and even the most well-balanced employees are susceptible to feeling overwhelmed, tired, and uninspired. Whether you’re a CSM at the individual contributor level or a team leader, the pressure to constantly juggle customer needs, meet tight deadlines, and deliver exceptional results can be challenging. Learn everything you need to know about avoiding burnout on the SuccessCOACHING blog: https://lnkd.in/g5DKerFD #customersuccess #customersuccessmanager #successcoaching #burnout

Sign up now for one of the fall 12-week Customer Success Executive Education Certificate Programs and 💥save $500 💥at checkout! Our intensive, expert-led programs were created to build your knowledge, skills, and confidence through targeted lessons, live group coaching calls, templates, and more. The completion of each level comes with: ⭐️ 10 Live Online Coaching Sessions ⭐️ 12 Online Customer Success Courses ⭐️ Continuing Education Units from USF ⭐️ Industry-Recognized Certification … and more! CCSM Levels 1-3 start on September 12. Sign up by July 31 and use promo code FALLCCSM-500 at registration to save: https://lnkd.in/gbmbmMty #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Rapidly earn an advanced CS certification in the 3-Day Virtual CCSM Level 2 Customer Success Certification Bootcamp! This virtual, online bootcamp is designed to give you an intensive, instructor-led experience from the comfort of your own desk. This essential program is designed to help you establish an unparalleled foundational skill set, including: 🔷 Identifying and Managing Risk 🔷 Responding To Customer Feedback 🔷 Increasing Upsells and Expansion … and more! The CCSM Level 2 Bootcamp starts August 26. Take your skills to the next level and sign up today! Use promo code CCSM2024-300 to save $300 at checkout: https://lnkd.in/g5NyC4vb #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

The difference between a loyal customer and one who churns often hinges on how well their expectations are managed. Therefore, the ability to accurately gauge and meet customer expectations has become a cornerstone of sustainable success. Customer Success professionals can significantly reduce churn, enhance customer loyalty, and foster a positive brand reputation by mastering this skill. During this week's CSM Mastermind, host Andrew Marks and expert guests–Alexander Glick, Dimple Billimoria, and Mohammed Alqaq–will address how to manage customer expectations and align them to your business capabilities. Our panelists will discuss: 🔷 How to initially identify and understand customer expectations 🔷 Strategies to align customer expectations with your company's service delivery capabilities 🔷 The impact of not properly managing customer expectations on satisfaction and retention 🔷 The common pitfalls in setting and managing customer expectations and how they can be avoided …and so much more! Join us this Wednesday, July 17 at 11am PT/2pm ET and uncover strategies that will allow CS professionals to navigate the complexities of customer expectations. https://lnkd.in/eTdRkCGu #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Our informative articles and webinar replays are rife with learning opportunities. Check out the latest best practices, strategies, tips, tricks, and more on the SuccessCOACHING Blog today: https://lnkd.in/gG7ecG87 #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

We’ve been exploring how Customer Success Enablement empowers and equips Customer Success teams for excellence. But just as CS Enablement matters to bigger organizational outcomes, so does Sales Enablement. So, how are CS Enablement and Sales enablement connected, and how can organizations best support their teams as they acquire and retain customers? Learn all of that and more on the SuccessCOACHING Blog: https://lnkd.in/gAKYAn3x #customersuccess #successcoaching #enablement

Expanding accounts while maintaining a trusted advisor relationship can be difficult, but our Outcome-Based Selling Certification Bootcamp will help you transform into an upselling master! Over the course of 2-half days, you’ll gain tactical strategies and tools necessary to successfully upsell without sacrificing your customer relationship. You learn how to expand your customer accounts and drive net-new revenue in the process! During the 2-day bootcamp you’ll learn: 🔷 Why outcome-based selling is vital for Customer Success 🔷 Strategies and tactics for engaging in effective negotiations 🔷 How to use a consultative approach and active listening to identify opportunities And so much more! Join us August 13 and gain the skills necessary to increase revenue without compromising your trusted advisor relationship. Use promo code OBS24-100 to take $100 off at checkout: https://lnkd.in/d3n8BrGK #customersuccess #customersuccessmanager #successcoaching #sales

Big congratulations to the latest group of Certified CSMs from this week's 3-day CCSM Level 1 Virtual Bootcamp! 🎉 Great work! If you're interested in earning your own certification, we have several intensive bootcamps and coaching programs starting soon. Check out our training calendar and get signed up today: https://lnkd.in/g9-hnaXZ

Whether you’re looking to kickstart a dynamic new career or you’re eager to land a new role and expand your expertise, the Customer Success job landscape has a lot to offer. If you’ve looked for Customer Success jobs in the past, you might be surprised that the landscape of searching for CS jobs has changed, as have the Customer Success roles that are available. Read more about CS jobs and where to find them in 2024 on the SuccessCOACHING Blog: https://lnkd.in/gsu4R2fr #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Customer expectations are higher than ever making the adoption of cutting-edge digital technologies a necessity for staying competitive. Transforming internal processes digitally can create more opportunities to interact with customers, analyze their needs and feedback, and deliver solutions that go above and beyond their expectations. In the next CS Leadership Roundtable, host Andrew Marks and CS expert panelists–Amber Costello, Nikola Mijic, and Sara Bochino–will discuss important topics such as… 🔷 The key digital technologies currently transforming Customer Success operations 🔷 The roles automation, AI, and machine learning play in enhancing operational efficiency 🔷 How data analytics tools contribute to a better understanding of customer behavior and satisfaction 🔷 The challenges in adopting new digital technologies and how they can be overcome … and more! Join us this Wednesday, July 10, for the latest installation of our free, online learning event and get advice on the latest technology you can use to provide an excellent customer experience. https://lnkd.in/girqVmXM #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment