About
I’ve worked in the consumer goods and financial industries, but with nearly 30 years in…
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Highlights from FWC’s 142nd Annual Meeting, presented by Frost! We honored #leadershipexcellence with the Susan Halsey Executive Leadership Award…
Highlights from FWC’s 142nd Annual Meeting, presented by Frost! We honored #leadershipexcellence with the Susan Halsey Executive Leadership Award…
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To mark my second anniversary as CEO of American Airlines I spent some time with our aviation maintenance technicians at our Dallas Fort Worth…
To mark my second anniversary as CEO of American Airlines I spent some time with our aviation maintenance technicians at our Dallas Fort Worth…
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Aircraft engines are a marvel of engineering, consisting of thousands of parts that help an aircraft generate lift. And maintaining those engines is…
Aircraft engines are a marvel of engineering, consisting of thousands of parts that help an aircraft generate lift. And maintaining those engines is…
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American Airlines
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We held our 2024 Investor Day today at the Nasdaq building in New York where the team highlighted how we’re delivering on our commitments and…
We held our 2024 Investor Day today at the Nasdaq building in New York where the team highlighted how we’re delivering on our commitments and…
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The #AATeam works around the clock 24/7/365 to live out our purpose of caring for people on life’s journey, whether that’s on their next flight or…
The #AATeam works around the clock 24/7/365 to live out our purpose of caring for people on life’s journey, whether that’s on their next flight or…
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Meet CLT Customer Service Agent Jackie Davis. The Charlotte Regional Visitors Authority honored her as an Outstanding Ambassador for her excellence…
Meet CLT Customer Service Agent Jackie Davis. The Charlotte Regional Visitors Authority honored her as an Outstanding Ambassador for her excellence…
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When Dean Sharon Matusik asked me to be the very first guest on the new “Down to Business” podcast to talk about leadership, of course I said…
When Dean Sharon Matusik asked me to be the very first guest on the new “Down to Business” podcast to talk about leadership, of course I said…
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Congratulations Rick Welday and AT&T - delighted that Genesys provided some of the underlying contact center services!
Congratulations Rick Welday and AT&T - delighted that Genesys provided some of the underlying contact center services!
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Earlier today, I participated in a call with Federal Aviation Administration Administrator Whitaker on ways our entire industry is always working to…
Earlier today, I participated in a call with Federal Aviation Administration Administrator Whitaker on ways our entire industry is always working to…
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As the Chief Recruitment Officer, I’m excited to announce our new partnership with West Los Angeles College. The partnership allows next-generation…
As the Chief Recruitment Officer, I’m excited to announce our new partnership with West Los Angeles College. The partnership allows next-generation…
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We doubled down on our commitment to run a reliable and profitable airline in 2023, and the #AATeam delivered. Our focus led to another year of…
We doubled down on our commitment to run a reliable and profitable airline in 2023, and the #AATeam delivered. Our focus led to another year of…
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I’m always excited for the opportunity to talk about how technology is helping American Airlines run a safe and reliable operation for our customers.…
I’m always excited for the opportunity to talk about how technology is helping American Airlines run a safe and reliable operation for our customers.…
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We’re committed to delivering on Martin Luther King Jr.'s dream 365 days a year. We do that by giving back to the communities we serve and fostering…
We’re committed to delivering on Martin Luther King Jr.'s dream 365 days a year. We do that by giving back to the communities we serve and fostering…
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Last spring, I had the opportunity to participate in the Congressional Civil Rights Pilgrimage to Selma, Alabama. Crossing the Edmund Pettus Bridge…
Last spring, I had the opportunity to participate in the Congressional Civil Rights Pilgrimage to Selma, Alabama. Crossing the Edmund Pettus Bridge…
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Deice, ice, baby! ❄️✈️ During the cold and snowy winter months, deicing becomes a critical part of our operation. Ever wondered how exactly snow and…
Deice, ice, baby! ❄️✈️ During the cold and snowy winter months, deicing becomes a critical part of our operation. Ever wondered how exactly snow and…
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Congratulations to our Customer Service team for ratifying a new five-year agreement today! This well-deserved new contract for our 15,000 Customer…
Congratulations to our Customer Service team for ratifying a new five-year agreement today! This well-deserved new contract for our 15,000 Customer…
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Congresswoman Eddie Bernice Johnson was a true pioneer in every sense of the word. She made history by becoming the first Black woman to hold an…
Congresswoman Eddie Bernice Johnson was a true pioneer in every sense of the word. She made history by becoming the first Black woman to hold an…
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Unwrap American’s Smart Gating technology: How machine learning is helping to improve the way we move our aircraft to get customers where they want…
Unwrap American’s Smart Gating technology: How machine learning is helping to improve the way we move our aircraft to get customers where they want…
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Our Information Technology and Operations teams collaborated to create a Smart Gating tool. The tool they developed internally uses machine learning…
Our Information Technology and Operations teams collaborated to create a Smart Gating tool. The tool they developed internally uses machine learning…
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