🚀 Russell Levine

Choosing the right #contactcenter solution for your business can feel like an overwhelming decision. Flip through this short, comprehensive buyer's guide for helpful tips on what you should look for in a good #cloud-based #CCaaS solution. #XCaaS #UCaaS #CX

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📲There are many ways contact centers accidentally damage CX - if you ever had to repeat your question to multiple agents (sometimes, across multiple channels) or had to identify yourself before each interaction (even though you're a registered customer), you know how inconvenient it can be. ✅In our latest blog post, two experienced contact center professionals Valéria POLÁK and Elemér ERDŐSI give actionable tips so your contact center can avoid some of the most common problems callers (and admins) may face. Read here: https://lnkd.in/dR4spUCu #contactcenter #callcenter #cx #customerexperience

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In an era where customer expectations are constantly changing, it’s vital to choose the right #contactcenter solution to ensure your business retains a competitive edge. Flip through this short, comprehensive buyer's guide for helpful tips on what you should look for in a good #cloud-based #CCaaS solution. #XCaaS #UCaaS #CX

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Invoca has unveiled a report that highlights the significant impact of misalignment between B2C marketing, sales, and contact center teams on revenue growth. https://lnkd.in/drZkMVh2 #cx #ai #analytics #b2c #alignment

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Customer feedback doesn’t just shape your support strategy; it can and should influence strategy for every department in your organization. Our latest guide explores how contact center leaders can work closely with other departments to drive value across the whole organization. It's time to use your contact center insights to: 🚀 Boost marketing impact through contact center collaboration 🔎 Gain competitive sales advantage using contact center insights 💵 Demonstrate contact center value with finance Get the guide: https://bit.ly/3W4Ynov #CustomerInsights #CustomerFeedback #VoiceAI #CXStrategy

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Loyalty programs are one way of showing appreciation to your customers and increasing retention. These programs usually consist of a system that allows customers to collect points or rewards that they can later redeem for cashback or gift cards. Now, what makes a good loyalty program? The latest global research by Valuedynamx reveals five elements of a loyalty program that enhance customer satisfaction and produce long-term engagement. Read below: https://lnkd.in/dhDw65zi #customerloyalty #customerretention #feedback #customerengagement #cx

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Thought-provoking insights from our VP of Product and Product Marketing, Daniel Foppen, on the shifts taking place in the call center industry, the new challenges and opportunities they bring, and practical advice for call centers to adapt their ROI models to thrive. #Convoso #CallCenter #ROI #IndustryTrends #IndustryInsights #Innovation #BusinessGrowth

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If you’ve ever been stuck in a frustrating, unending loop with a customer service chatbot, you’re probably skeptical of AI use in contact centers. But there is a right way to integrate AI into customer service. Learn how a collaborative human-AI approach empowers contact center staff while enhancing the customer experience: https://okt.to/Vm0tzF #AI #CustomerExperience #CCaaS #Automation

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Revamping your IVR with AI-driven automation is the next step in your contact center business journey. This can only be achieved with a CAP provider that offers the following features that increase efficiency, speed, scalability, and reduce costs. To find success, it’s critical to select the best CAP provider for your unique needs. Use this checklist to ensure your provider delivers the features you need to succeed: https://bit.ly/3TWkc79 #IntelePeer #CAP #IVR

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Alorica report social media captions Our newest CXFO Leader Summit Report follows: Does CX mean Customer Experience or Customer Expediency? Quote: "This ensures that agents are not solely burdened with handling highly emotive or complex issues, allowing them the bandwidth to provide dedicated attention and empathetic support in such cases, and the breathing space for the non-emotive calls." You can download our free report here: https://lnkd.in/eDy45_kM . #CX #CXFO #CustomerExperience #Report

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CX can refer to many things—customer service, customer support, customer experience, and so on—but they all come down to helping customers. It’s one of the most important priorities for every business who wants to stand the test of time. #GenAI has the power to radically transform the way humans interact with each other and with businesses—and one of the first places many people will experience that impact is in CX. Many companies are asking themselves how, when, and where to leverage AI in their CX orgs. They have questions like: Should we build our own AI in-house, use a help desk add-on, or go with a dedicated solution? Which training data should you use? What should your expectations be, and what lessons can you take from other companies who’ve already made the move? Today, we can share that our AI in CX Benchmark Report answers those questions and much more! We've asked leaders in CX what success they're finding in their CX orgs, when they plan to adopt AI if they haven't already, and what impact AI has on key metrics like cost per resolution, CSAT, and deflection rates. Download the report to see how you stack against the competition ⤵ https://lnkd.in/eAv-zBMs

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Improving agent efficiency should be a priority in any call center, but all too often businesses face an uphill battle overcoming outdated technology. This is the position Five Star Call Centers, a BPO providing technical support and customer service for clients across the United States, Mexico, and Guatemala, found themselves in. Implementing Local Measure's pre-built contact center solution, Engage, delivered omnichannel capabilities to the call center to provide agents with a single pane of glass to view relevant data and workflows for their clients. The results speak for themselves: ⭐ Reduced average handle time by 25% ⭐ 75% drop in onboarding times ⭐ Simplified and unified telephony system ⭐ Improved agent satisfaction Click the link below to read the full story and learn more about what Engage can do for your contact center. https://lnkd.in/gyZtukhz #ccaas #contactcenter #innovation #customerexperience

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🌍📞 Fun Fact Friday! 📞🌍 Did you know that nearshore outsourcing can significantly boost your call center efficiency while cutting operational costs? 💸✨ Say hello to: 🌟 Enhanced customer service 🌐 Close cultural alignment 🕒 Faster response times 💬 Bilingual support Ready to take your customer service to the next level? Explore the benefits of nearshore outsourcing today! 👉 Brian Kirk

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Wondering how to streamline your marketing processes? Our latest article breaks down the advantages of integrating nearshore BPO services into your marketing mix. From SEO to social media management and creative content creation, learn how outsourcing to a nearshore BPO can boost your efficiency and extend your global reach. Are you ready to revolutionize your marketing approach? Let's discuss how we can support your goals at Kivo BPO! https://lnkd.in/deJhX4yV #NearshoreBPO #MarketingStrategy #BusinessGrowth #GlobalMarketing #BPOServices #Outsourcing #DigitalMarketing #SEO #ContentCreation

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Optimize Your CX Strategy with Omnichannel Testing As customer expectations evolve and new trends arise, it’s up to you to optimize your CX strategy and set your contact center up for success. From improving your security and compliance, to boosting customer loyalty and team productivity, omnichannel testing can help you identify weak points and overcome potential obstacles. Check out our recent blog to learn how you can leverage Cyara’s AI-Led CX Transformation platform and automated omnichannel testing solutions to assure CX quality from design to deployment and beyond: https://lnkd.in/eGt2tBqx #CX #omnichanneltesting #contactcenter

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**Expertly Designed:** Built by contact center professionals, for contact center professionals. **Streamlined Scoring System:** Use your existing forms to score calls automatically — no human intervention needed beyond setup. **Instant Access:** Get immediate access to the scoring form and all data. **Flexible Pricing:** Enjoy a usage-based model with no per-seat contracts and month-to-month billing. **Risk-Free Trial:** Start with a free form buildout and a proof of concept to build trust. **Executive Availability:** Have direct access to our CEO whenever needed. **Forward-Thinking Roadmap:** Developed not just for what we can do, but for what contact center QA managers need. **Transparent Costs:** Benefit from easy-to-understand usage pricing model on per call/per form. **Effortless Use:** Get started in just three clicks, with zero learning curve. **Enhanced Security:** No call or transcript data is stored on our platform for your security. **Immediate ROI:** See returns from day one with no setup required. Most people don’t want live demos right away, they want to watch a video demo and then move to the live one. Click on the link here: Ottoqa.com/pricing Oh and btw, no form signup to view either. We hate that. #callcenter #callcenter #cx #ai #autoqa #callcentergeek

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Looking to outsource your business processes? In this guide, we will walk you through everything you need to know about partnering with a BPO company, from understanding the benefits of outsourcing to finding the right provider for your specific needs. https://lnkd.in/gGJkC4Xy

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