Rebecca (Wright) Wlazlo

If It Ain't Fixed Don't Broke It Macy's announced another round of 150 store closures 3 years after closing 100 stores The closures and layoffs are part of a streamlining effort to better align with the ever changing consumer and marketplace Best Buy is closing 15 stores in 2024 after closing 25 stores in 2023. Additionally, Geek Squad layoffs abound as Best Buy expands the use of A.I. New Gap CEO, Richard Dickson, has stated that marketing has lost sight of the differentiation between its Gap, Old Navy, Banana Republic, and Athleta brands Three large struggling companies with similar turnaround strategies Cut costs, improve inventory mix, align symmetries, yada yada yada One thing these companies never talk about? How do we improve the lot for our employees? How do we get our employees to care? How do we get our remaining employees engaged in our success when all we've done is beat them down Okay, that was 3 things, but you get the point Companies don't know how to engage their employees, and they don't care Why should they? The Institution of Leadership has not moved the employee engagement needle since the 1990’s, which is surprising since the same tired old solutions have been recycled as new for decades Servant Leadership hasn't improved engagement Authentic Leadership hasn't improved engagement Emotional Intelligence hasn't improved engagement The Point? Just because others continue to fail to improve employee engagement doesn't mean it can't be done Better ideas, higher engagement It really is that simple The Illusion of Competence #leadership #innovation #tech #management #emotionalintelligence

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I recently sat down with our ECRM & RangeMe partner Wayne Bennett and discussed how Walmart develops suppliers. We covered everything from recruiting events to resources for onboarding to how we want suppliers to grow alongside us. Check out our conversation below 👇.   #WalmartSourcing #SupplierDevelopment

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In this new Wisdom With, I get a chance to garner valuable insights from James Jackson who leads strategic development efforts for the Category Management Association and his thoughts on better retailer and buyer engagement. 💡 Understand your Category Manager/Buyer ↗ Retailer Category Managers are charged with meeting P&L objectives and not YOUR specific brand goals. ↗ Each individual brand (and item) must clearly serve a purpose and contribute to achieving his/her objectives. ↗ Learn their how they like to receive information and tailor accordingly. Avoid off-the-shelf presentations that lack any customization for the specific customer in mind. Canned pitches have a low success rate. 💡 You Must Be Compelling ➡ Weave great insights and your product offering into a clear solution that helps address their specific category or business objectives. Compelling stories should have: 👉 A recognizable conflict (example: “50% of shoppers in this category are struggling to find an x product to relieve this symptom”) 💪 A “hero” (your brand) 👊 A believable and profitable resolution (example: “By solving the conflict, it would bring an incremental $1M in margin to the category”) 💡 Help Drive Execution ↗ Your Customer is buried with data, multiple projects, and is continuously putting out a fire. ↗ Your goal shouldn’t stop at getting distribution, it should be to STAY in distribution. 💡 Assist your Category by making effective implementation easy. ↗ Recommend the POG changes and do the work in advance ↗ Target a smart cluster of stores to launch for higher likelihood of success ↗ Create a strong promotional plan to drive immediate proof of performance ↗ Offer sales/broker support to get things rolling #wisdomwith #betterperformance #retail #merchandising #data #storytelling

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The Retail Monitor, a monthly survey from CNBC and the National Retail Federation (NRF), found that sales ticked up 0.26% from March to April. NRF CEO Matthew Shay attributed the modest increase to “a growing job market and real gains in wages,” but qualified that “consumers remain focused on value and price and are shifting their spending patterns where needed to make ends meet.” #retailsales #economicgrowth

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Dear Retail Friends,   If you’re a wholesaler, access to data from suppliers and retail customers is critical in enabling optimal service levels with minimal inventory. But getting that data, and acting upon it, can be challenging.   While there are many hurdles to this kind of collaboration, it can be done. And the benefits are numerous – not just for wholesalers, but their suppliers and retail customers as well.   https://lnkd.in/dbxub36v   #supplychain #supplychainoptimization #wholesaledistribution The future of wholesale supply chain collaboration | RELEX Solutions Unlock insights on boosting wholesale collaboration for supply chain efficiency and profit in this expert interview.

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Kohl’s Corp. has partnered with Instacart to offer same-day delivery from all of its 1,172 U.S. stores. Customers can now receive Kohl’s merchandise in as little as an hour through Instacart, with pricing matching in-store prices and the ability to accumulate Kohl’s Rewards. Kohl’s is categorized as an Apparel & Accessories retailer by Digital Commerce 360 and offers a variety of products, including home decor, skin care, and pet items, all available through Instacart. Kohl’s is No. 23 in the Top 1000. The database is Digital Commerce 360’s ranking of the largest North American online retailers Kohl’s Corp. reported net sales declined in both its fourth quarter and fiscal 2023 ended Feb. 3, 2024. Q4 net sales declined 1.1% to $5.7 billion, despite an extra week of trading this year compared to Q4 2022. Kohl’s saw growth in net income. Online sales declined 10% in the quarter but improved as the quarter progressed, with December and January sales only down "mid-single digits" year over year. Instacart's partnership with Kohl’s is part of a series of agreements with retailers, including Hy-Vee and Associated Wholesale Grocers, Inc. (AWG), to offer same-day delivery and expand delivery capacity. Additionally, Instacart announced a partnership with Uber to deliver Uber Eats orders to Instacart customers. #kohl's #instacart #samedaydelivery

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Some great insights from this rare interview with Doug McMillon, Walmart's CEO. Here are my top 10: 💥 𝐎𝐧 𝐭𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐫𝐞𝐭𝐚𝐢𝐥 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: "At the root of it all, though, it's a people business and it's a merchandising business. Today, it's increasingly a technology business. The supply chain is critical, of course, and real estate still plays a key role." 💥 𝐎𝐧 𝐭𝐡𝐞 𝐚𝐝𝐯𝐢𝐜𝐞 𝐡𝐞 𝐠𝐢𝐯𝐞𝐬 𝐭𝐨 𝐚𝐬𝐩𝐢𝐫𝐢𝐧𝐠 𝐫𝐞𝐭𝐚𝐢𝐥 𝐥𝐞𝐚𝐝𝐞𝐫𝐬: "Don't take your current job for granted, the next job doesn't come if you don't do the one you've got well. The second piece of advice was be a great teammate... And then the third one was volunteer for something extra, volunteer for something hard." 💥 𝐎𝐧 𝐭𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐛𝐨𝐭𝐡 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐚𝐧𝐝 𝐞𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞𝐬: "We've always thought that a blend was best, and there are probably times where that blend is 80/20 instead of 70/30, depending on the moment that we're in. But Sam Walton would bring in great people from the outside to help build the retail business." 💥 𝐎𝐧 𝐭𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐨𝐟 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐟𝐨𝐫 𝐛𝐫𝐢𝐜𝐤-𝐚𝐧𝐝-𝐦𝐨𝐫𝐭𝐚𝐫 𝐬𝐭𝐨𝐫𝐞𝐬: "The e-commerce store is the interesting one. We've seen it all and done it all. We operate around the world in different formats, different brands. We've got large stores, small stores, all these different formats. So we know that space pretty well, but the e-commerce business was different." 💥 𝐎𝐧 𝐖𝐚𝐥𝐦𝐚𝐫𝐭'𝐬 𝐞𝐚𝐫𝐥𝐲 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐞𝐬 𝐰𝐢𝐭𝐡 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞: "There was a period of time when there was too much debate inside the company about the significance of e-commerce, there were leaders who believed it would never be any bigger than the catalog business, there were leaders that believed it would never be profitable." 💥 𝐎𝐧 𝐭𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐨𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐫𝐞𝐭𝐚𝐢𝐥: "It's always been clear to me that this was an 'and' — there are going to be stores, there will be store curbside pickup, there will be delivery of various forms, there'll be stores and e-commerce." Continue in the comments... 👇 Thank you Karl Haller for sharing this!

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When you get an Amazon delivery, do you give much thought to the packaging it arrives in? I can tell you that we definitely do! Packaging, and more specifically reducing packaging waste, is at the forefront of our minds as we work to meet our sustainability goals while doing everything we can to make sure customer orders arrive safely. We’ve deployed some brilliant innovations to help us do just that, and one of my favourites is our new Package Decision Engine. The Package Decision Engine is an AI model powered by AWS that uses natural language processing and text-based data from each item Amazon sells, along with computer vision pictures that provide product dimensions. That information is then used to predict the most sustainable packaging to use while still protecting the items. If you’ve ordered anything from us recently, there’s a good chance AI played a key role in determining the packaging your product came in! I’m incredibly excited about the expansion of this innovation globally and its potential to minimise unnecessary packaging in more places than ever before. More here: https://lnkd.in/dRD7Q6DS #Amazon #Tech #AI #Sustainability

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This is the new normal. With omni channel concept traditional store or supply chain facility/warehouse manager role has significantly evolved. Now from physical store replenishment, inventory and POS management, managers must also juggle with online order and inventory accordingly. Imaging these new leaders almost like franchisee business owners. Very strong ownership also create big challenges with larger workforce, a suite of process implementation and technology+data. Plus side in addition to higher compensation is the growth in skillset and overall leadership and process & business knowledge. Of course the compensation has changed and will continue as standard, small format or hyper scaled stores and supply chain facilities adopt omni channel distribution, delivery and POS concept. This is just the beginning!! #store #supplychain #management #leadership

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It was great to chat with CBS News about the latest twists and turns with self-checkout, which is undergoing something of a scaling back by retailers. It's not being abandoned entirely across every retailer, but more restrictions are being placed around how it can be used and in some stores it is being removed or cut back. The reason retailers give is changing customer needs. That might be part of it, but shrink is also a major concern. https://lnkd.in/ejqaiD3S #retail #retailnews #theft #selfcheckout

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As a lifelong retail merchant, I'm going to potentially have a stroke if the retail media continues to report sequential month-over-month results as an indicator of anything. Year-over-year results are indicative of true performance, with the caveat of a shift in a key seasonal event like...I don't know, perhaps Easter...that will impact the natural trends in consumer purchase behavior. In good news, inflation appears to continue to be cooling...good news unless you are trying to convince your buyer that a price increase you took previously should not now be reversed. Good luck with that, by the way... #retailmerchandising #retailsales #inflation

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📚 Just wrapped up Peter Zeihan's "The End of the World is Just the Beginning," and wow, does it have some spicy takes for the retail industry! 🌍📈 Zeihan paints a picture of global supply chains unraveling, pushing us towards more localized production and consumption. For retail, this spells out a few key shifts: 1. **Local Love**: Forget relying on distant suppliers—it's time to buddy up with local producers. Think of it as farm-to-table, but for everything. 2. **Agility is King**: In this new world, retailers must be nimble. Quick adaptations and diverse supply sources are the name of the game. Zeihan’s insights are a wake-up call: the future of retail is all about resilience and local connections. Adapt, and you'll not just survive but thrive. What's your take on retail's new frontier? Let's chat! 🛍️💡 #RetailIndustry #SupplyChain #PeterZeihan #BusinessStrategy ---

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Walmart has reported strong earnings in the first quarter, with a 6% year-over-year improvement in sales and growing profits. The retailer has seen traction among higher-income shoppers, although it is not specifically targeting this demographic. Walmart is investing in renovating its stores and building new locations to create a more inviting shopping experience. The company is expanding its product selection, including the launch of its premium private label brand Bettergoods, and has seen a significant increase in third-party marketplace sellers. The convenience of e-commerce, particularly through delivery and curbside orders, is contributing to sales growth. Walmart's combination of nicer stores, upscale merchandise, and convenient services is making it resemble Target. Target, on the other hand, has projected a decline in sales and has faced criticism over its handling of its annual Pride celebration. Walmart's success in emulating Target is surpassing Target's success in emulating Walmart. Walmart continues to be effective in its core business while also improving its performance in areas traditionally associated with Target. #walmart #target #retail

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Compared to double-digit year-over-year increases in other retail-related revenue streams, Amazon’s Q1 retail sales growth was relatively subdued: Net sales at its online store rose 7% to $54.7 billion and at physical stores rose 6.3% to $5.2 billion. #retailsales #amazon #omnichannelretail

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Kroger-Albertsons Companies Merger update: The C&S Wholesale Grocers stores to be acquired in the Kroger-Albertsons deal are positioned for success. Consider this: C&S already supplies 7,500 retail locations with its vast distribution center network. The company's efficiencies in its warehouses (logistics, trucking, etc.) and expertise in buying and merchandising are among the elite. By adding 9 more DCs as part of the updated divestiture package (now 45 total), C&S will have national distribution capabilities that will rival the largest food U.S. food retail companies & co-ops. C&S’ larger scale will increase its direct buying power with national vendors like Kraft Heinz, Kellogg Company, Post and others. Moreover, C&S membership with Topco aggregates the buying power of $200 billion in retail sales of nearly 50 chains, co-ops, and groups of independent stores. These important factors will contribute to enhanced competition, both at the shelf level and within a given marketplace. Shoppers, retail chains, and independents will benefit. C&S' relationship with Target is a great example of how with the right wholesaler a national food retail chain was able to generate record profitability with competitive prices & quality for consumers. #krogeralbertsonsmerger

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Good read for points to consider. I would add a few more. On data, capture the right level of detail that allows observable corrections to improve the scorecards. Get agreement from all stakeholders on the measurement and the details behind the measurement. I remember a previous role where it took several months for accounting and merchandising to agree on the inputs for the margin calculation. Do not underestimate the need for change management. You create a scorecard to ensure success. It will flush issues that require change in the retailer and supplier networks. Leaders must be expect and support those changes. Some of those changes will be uncomfortable and may strike close to home.

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After a few turbulent years, the stage has been set for retail’s in-store resurgence — fueled by technology. According to Gartner, retailers are continuing to invest in technology to engage with customers in-store and online — and find new audiences in the process. This spending will focus on marketing and IT functions to target new generations of shoppers, meet rising expectations for personalization and security, and better manage operations across multichannel environments. #retailtech #storedesign #customerexperience

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A really insightful read, a wonderful capture of why great leadership matters. https://lnkd.in/gmBu3Xum

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