Paul Fordiani, CGEIT

Rockville, Maryland, United States Contact Info
630 followers 500+ connections

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Experience & Education

  • Criterion Systems

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Licenses & Certifications

  • ITIL v3 Expert Graphic

    ITIL v3 Expert

    PeopleCert

    Issued
  • CGEIT (Certified in the Governance of Enterprise IT) Graphic

    CGEIT (Certified in the Governance of Enterprise IT)

    ISACA

    Issued
  • CMMI Associate Graphic

    CMMI Associate

    CMMI® Institute

    Issued Expires
    Credential ID 59001651
  • CMMI Associate Graphic

    CMMI Associate

    CMMI® Institute

    Issued Expires
    Credential ID 598001651

Projects

  • ServiceNow Implementation Consultant

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    Mr. Fordiani conducted detailed analysis of Remedy trouble ticket data in order to identify pragmatic and tangible targets for process and work instruction improvements, leading to greatly improved operational efficiencies and, importantly, vastly improving the bottom line of a years-long help desk operations contract. Similarly, in analyzing ticket flow between major service providers within the DoD (ticket exchanges between supported tiers), Mr. Fordiani was able to derive a simple fix to…

    Mr. Fordiani conducted detailed analysis of Remedy trouble ticket data in order to identify pragmatic and tangible targets for process and work instruction improvements, leading to greatly improved operational efficiencies and, importantly, vastly improving the bottom line of a years-long help desk operations contract. Similarly, in analyzing ticket flow between major service providers within the DoD (ticket exchanges between supported tiers), Mr. Fordiani was able to derive a simple fix to information exchange protocols that created millions of dollars in savings during a smart phone rollout for the Army.

    During a recent effort as Service Catalog Manager for VISA, Mr. Fordiani’s team was able to reduce the number of request items in Remedy by the hundreds when creating ServiceNow Catalog Items through coordinating with service owners, taking advantage of commonalities across processes and organizational elements, elimination of duplication, retiring outdated requirements, and the like. Mr. Fordiani’s team created and managed a customer self-help portal, and was directly responsible for the request fulfillment and service catalog portion. Mr. Fordiani was the primary trainer and product manager of DOJ’s Catalog Item Designer.

    As part of the Department of Energy Chief Technology Officer, Mr. Fordiani leveraged his employment at ActioNet to work regularly with ActioNet’s DOE IT Operations team, with a particular focus on improving ServiceNow (DAYS) standardization, workflows, information exchanges, etc., to prepare for greater synchronization between geographical locations, and amongst the National Laboratories in the hope of providing executive management with a single pane of glass view of the Department’s IT posture.

Organizations

  • ISACA

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    - Present

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